Client Care Advocate — Insurance Support & Growth

Sizemore Insurance; Shallotte (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching program

Paid time off up to 17 days

17 additional paid holidays

Performance-driven advancement

Stable, growth-focused leadership

Job summary

Sizemore Insurance in Shallotte, NC, is seeking a Client Support Specialist to strengthen relationships and deliver exceptional client service. You will be the daily point of contact for clients, handling calls, emails, and service requests with professionalism, accuracy, and urgency.

The role emphasizes relationship protection, team support, and a high-level client experience, with opportunities for growth and professional development within a trusted, established firm founded in 1977.

Qualifications

• Prior customer service experience required (insurance experience preferred).
• Active North Carolina Property and Casualty license preferred.

Responsibilities

• Serve as a primary point of contact for client service needs.
• Handle inbound calls, emails, and service requests with professionalism and urgency.
• Process policy changes, documentation, and routine service work accurately and efficiently.
• Assist clients with questions, billing inquiries, and coverage support.
• Follow up on outstanding items to ensure completion and client satisfaction.
• Support producers and team members in delivering a seamless client experience.
• Maintain organized and accurate account records in company systems.
• Help ensure consistency and quality across all service interactions.

Skills

Customer service

Education

Property & Casualty license (NC)

Job description

Sizemore Insurance in Shallotte, NC, is seeking a Client Support Specialist to strengthen relationships and deliver exceptional client service. You will be the daily point of contact for clients, handling calls, emails, and service requests with professionalism, accuracy, and urgency.

The role emphasizes relationship protection, team support, and a high-level client experience, with opportunities for growth and professional development within a trusted, established firm founded in 1977.