Insurance Client Experience Specialist

Sizemoreinsurance; Northern (KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Sizemore Insurance is seeking a Client Support Specialist to serve as a daily point of contact for clients, ensuring high-level service and accurate handling of policy changes and billing inquiries. This is a client-facing role that supports growth and retention through responsiveness and professionalism.

The role emphasizes detail orientation, clear communication, and ownership, contributing to a team-first culture and sustainable client relationships.

Qualifications

• Prior customer service experience required (insurance experience preferred).
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for client service needs
• Handle inbound calls, emails, and service requests with professionalism and urgency
• Process policy changes, documentation, and routine service work accurately and efficiently
• Assist clients with questions, billing inquiries, and coverage support
• Follow up on outstanding items to ensure completion and client satisfaction
• Support producers and team members in delivering a seamless client experience
• Maintain organized and accurate account records in company systems
• Help ensure consistency and quality across all service interactions

Skills

Customer service

Attention to detail

Clear communication

Multi-tasking

Team-oriented

Dependable

Education

North Carolina Property and Casualty license (preferred)

Job description

Sizemore Insurance is seeking a Client Support Specialist to serve as a daily point of contact for clients, ensuring high-level service and accurate handling of policy changes and billing inquiries. This is a client-facing role that supports growth and retention through responsiveness and professionalism.

The role emphasizes detail orientation, clear communication, and ownership, contributing to a team-first culture and sustainable client relationships.