Client Support Specialist — Growth, Tech & Impact

CU*Answers; Grand Rapids (MI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

CU*Answers is seeking a Client Service Representative to be the first point of contact for credit unions needing software support. This full-time role runs Monday through Friday from 9:00am to 6:00pm, with on-site duties and occasional travel as needed.

Candidates should have a high school diploma or GED with 1–2 years of admin or customer service experience, plus strong communication and multitasking abilities. Proficiency in Microsoft Office and excellent typing/phone skills are required.

Qualifications

• High school diploma/GED plus 1–2 years of admin or customer service experience.
• Strong communication, organization, and multitasking skills.
• Proficiency in Microsoft Office and excellent typing/phone skills.
• Ability to work independently and handle confidential information.

Responsibilities

• Respond to incoming client calls and provide software support.
• Research issues and offer effective solutions.
• Escalate cases to the appropriate team when needed.
• Document software concerns and contribute to team goals.
• Continue growing your skills and knowledge.
• Provide occasional on-site training or support as needed.

Skills

Communication

Organization

Multitasking

Typing skills

Phone skills

Microsoft Office

Education

High school diploma/GED

Job description

CU*Answers is seeking a Client Service Representative to be the first point of contact for credit unions needing software support. This full-time role runs Monday through Friday from 9:00am to 6:00pm, with on-site duties and occasional travel as needed.

Candidates should have a high school diploma or GED with 1–2 years of admin or customer service experience, plus strong communication and multitasking abilities. Proficiency in Microsoft Office and excellent typing/phone skills are required.