Client Support Specialist — Cross-Dept Problem Solver

Dell Technologies; Seattle (WA); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Profit sharing

Job summary

Dell Technologies in Seattle, WA is seeking a customer-focused professional to join our Client Support team. You will manage incoming customer communications and ensure accuracy in our systems, while collaborating with other departments on complex issues.

The ideal candidate has 3+ years in call center, customer service, sales or PM, with a Bachelor’s degree preferred, strong Excel skills, and a proactive, organized approach.

Qualifications

• 3+ years of call center, customer service, sales or project management experience.
• Bachelor’s degree preferred.
• Computer literate (PC) and experience with MS Office with above average skills in Excel.

Responsibilities

• Receive and manage incoming customer communications, presenting a positive customer-oriented impression at all times.
• Ensure accuracy and completeness in all information given to customers and entered into the computer system and files.
• Work cooperatively with other departments in complex situations in order to balance the interests of our customers, our vendors and the Company.
• Understand the impact of independent decision making on the Company’s profit margin.
• Develop and maintain a high level of proficiency in your area of expertise and be able to cross-train your peers.
• Track sales trends and deliver presentations to management regarding your area of expertise.
• Analyze bids and purchases orders that include complex federal regulations.
• Educate and support the outside sales reps on the differences of doing business with government agencies.
• Resolve complex problems that arise as part of the sales and delivery process.
• Other duties as assigned.

Skills

Verbal and written communication

Problem-solving

Highly organized

Self-starter

Multi-tasking

Analytical skills

Tact under pressure

Education

Bachelor’s degree preferred

Tools

MS Office

Excel

Job description

Dell Technologies in Seattle, WA is seeking a customer-focused professional to join our Client Support team. You will manage incoming customer communications and ensure accuracy in our systems, while collaborating with other departments on complex issues.

The ideal candidate has 3+ years in call center, customer service, sales or PM, with a Bachelor’s degree preferred, strong Excel skills, and a proactive, organized approach.