Client Support Specialist – Call Center & Problem Solver

County-of-York; York (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

York County Government is seeking a professional to receive incoming calls and assist clients in a courteous, efficient manner, delivering exceptional customer service to the public, county departments, attorneys, employers and co-workers.

Located in south-central Pennsylvania, York County offers a competitive wage and benefit package. The role requires a high school diploma and strong organizational, verbal communication, and analytic skills; candidates must pass a background check.

Qualifications

• Must possess a high school diploma or equivalent.
• Strong organizational and time management skills.
• Effective verbal communication with a congenial, responsible demeanor.
• Ability to handle large volumes of calls in a fast-paced setting.
• Must pass a Criminal Background Investigation.

Responsibilities

• Receive and process client inquiries by telephone.
• Develop and maintain professional rapport with clients and staff.
• Advise clients regarding payment information and office procedures.
• Maintain contact with clients while issues are outstanding.
• Recognize and escalate serious issues requiring investigation.
• Copy and forward payment records to clients.
• Assess proper time to refer the client to their enforcement worker.
• Provide reception coverage as needed.
• Monitor and manage PACSES inboxes for questions and requests.

Skills

Organizational skills

Time management

Verbal communication

Professional demeanor

Customer service

Analytical thinking

Problem solving

Adaptability

Teamwork

Interpersonal skills

Background check readiness

Education

High school diploma or equivalent

Tools

Office equipment proficiency

Job description

York County Government is seeking a professional to receive incoming calls and assist clients in a courteous, efficient manner, delivering exceptional customer service to the public, county departments, attorneys, employers and co-workers.

Located in south-central Pennsylvania, York County offers a competitive wage and benefit package. The role requires a high school diploma and strong organizational, verbal communication, and analytic skills; candidates must pass a background check.