Client Services Representative

County-of-York; York (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

York County Government is seeking a professional to receive incoming calls and assist clients in a courteous, efficient manner, delivering exceptional customer service to the public, county departments, attorneys, employers and co-workers.

Located in south-central Pennsylvania, York County offers a competitive wage and benefit package. The role requires a high school diploma and strong organizational, verbal communication, and analytic skills; candidates must pass a background check.

Qualifications

• Must possess a high school diploma or equivalent.
• Strong organizational and time management skills.
• Effective verbal communication with a congenial, responsible demeanor.
• Ability to handle large volumes of calls in a fast-paced setting.
• Must pass a Criminal Background Investigation.

Responsibilities

• Receive and process client inquiries by telephone.
• Develop and maintain professional rapport with clients and staff.
• Advise clients regarding payment information and office procedures.
• Maintain contact with clients while issues are outstanding.
• Recognize and escalate serious issues requiring investigation.
• Copy and forward payment records to clients.
• Assess proper time to refer the client to their enforcement worker.
• Provide reception coverage as needed.
• Monitor and manage PACSES inboxes for questions and requests.

Skills

Organizational skills

Time management

Verbal communication

Professional demeanor

Customer service

Analytical thinking

Problem solving

Adaptability

Teamwork

Interpersonal skills

Background check readiness

Education

High school diploma or equivalent

Tools

Office equipment proficiency

Job description

Responsible for receiving incoming telephone calls and providing assistance to clientele in a professional, efficient and courteous manner. Also responsible for providing exceptional customer service to the public, other County/Court department, attorneys, employers and co-workers.

Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.

• Must possess a high school diploma or equivalent.
• Strong organizational and time management skills.
• Must possess effective verbal communication skills and the ability to interact in a congenial and responsible manner.
• Ability to maintain a professional demeanor at all times and deal constructively with clients in an emotionally charged setting.
• Must possess excellent customer service skills.
• Must possess excellent analytic and problem solving abilities.
• Familiarity with the operation of office equipment such as, but not limited to: computer, fax machine, copier.
• Strong analytic abilities required.
• Ability to readily adapt to change.
• Ability to work as a member of a team.
• Ability to handle large volumes of calls in a fast paced setting.
• Excellent interpersonal skills required.
• Must pass a Criminal Background Investigation.

• Receive and process client, and other interested parties inquiries by telephone.
• Develop and maintain a positive, professional rapport with clients, and staff members.
• Advise clients in regards to payment information and office policies and procedures.
• Maintain periodic contact with the client while the issue is outstanding.
• Ability to recognize more serious issues, requiring immediate investigation and maintaining contact with the clients throughout the process.
• Copy and forward payment records to clients.
• Ability to assess the proper time to refer the client to their enforcement worker.
• To be supportive of co-workers and the job they perform.
• Assist with special projects.
• Must provide excellent customer service to the public, other County/Court departments, attorneys, employers and co-workers.
• Monitor and manage both our Client Service and Children and Youth inboxes for questions and requests
• Assist with Reception coverage when needed
• Demonstrate proficiency with general, duty-specific and duty-related portions of the PACSES system.
• Comply with all computer and office security, safety procedures and confidentiality requirements.
• Attend periodic training about PACSES, the support system or other relevant topics to enhance work performance.
• Other reasonable duties as assigned by supervisor.
• Changes may be made in this position to accommodate the needs of the office.

If you have any questions, please contact the county's Department of Human Resources at [e-mail].