Client Support Specialist: Billing & Root-Cause Resolver

Vital Records Control (VRC); St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading records management firm in St. Louis, MO, seeks a Client Support Specialist to join the Customer Care team. This role involves resolving complex customer issues, particularly billing inquiries. The ideal candidate will have strong analytical and communication skills, with a solution-oriented mindset and the ability to handle multiple customer inquiries simultaneously. Experience with Excel is required, and familiarity with Salesforce is preferred. The position offers an opportunity to directly impact customer satisfaction and retention.

Qualifications

• Ability to investigate root causes of customer issues and resolve them effectively.
• Experience in a fast-paced customer-facing environment is a must.
• Demonstrated ability to work independently and within a team.

Responsibilities

• Resolve complex billing issues by accessing data from various systems.
• Own and resolve customer-facing issues to ensure satisfaction.
• Investigate issues impacting customers and coordinate solutions.

Skills

Communication skills

Analytical skills

Problem-solving skills

Multi-tasking

Solution-oriented

Customer service experience

Tools

Excel

Salesforce

Job description

A leading records management firm in St. Louis, MO, seeks a Client Support Specialist to join the Customer Care team. This role involves resolving complex customer issues, particularly billing inquiries. The ideal candidate will have strong analytical and communication skills, with a solution-oriented mindset and the ability to handle multiple customer inquiries simultaneously. Experience with Excel is required, and familiarity with Salesforce is preferred. The position offers an opportunity to directly impact customer satisfaction and retention.