Client Support Specialist – Benefits & 401(k) Help

Insperity Services, L.P.; Kingwood (WV); On-site; USD 40,000 - 56,000; Full time

Job summary

Insperity Services, L.P. in the United States is seeking a capable Contact Center Specialist to support client inquiries, health benefits questions, and employment verification.

You will act as the primary liaison for clients and worksite employees, resolve issues, and coordinate with internal teams to ensure accurate information and timely resolutions. The role emphasizes high-volume call handling, strong communication, and adherence to HIPAA and compliance standards, with opportunities to

Qualifications

• High School Diploma or equivalent is required.
• Three to five years of experience in contact center environment.
• Two years of experience in defined field or skillset preferred.
• Proficiency with Word, Outlook, and Excel and demonstrated ability to learn other software application programs as needed.
• Experienced in handling high call volume in an efficient and timely manner.
• Strong verbal and written communication, interpersonal and customer service skills with strong organizational abilities.

Responsibilities

• Maintains Insperity customer service standards to ensure customer satisfaction.
• Serves as the primary point of contact for clients and worksite employees relative to their personal health benefits, web support, employment verification, and Section 125.
• Maintains the expected Insperity service quality and achieves consistent productivity levels according to established KPI metrics.
• Determines client or worksite employee needs and engages in a way that personalizes the experience for the worksite employee.
• Documents, forwards, as needed, and follows up on issues requiring supplemental resolution support.
• Supports accurate documentation in Salesforce of all participant interactions, including calls, chats, emails and issue resolutions, as directed by Contact Center Leadership.
• Follows all rules and regulations as professionally applies to HIPAA and maintains compliance with training requirements regarding HIPAA regulations.

Skills

Verbal communication

Written communication

Problem solving

Teamwork

Call center experience

Education

High School Diploma or equivalent

Tools

Word

Outlook

Excel

Job description

Insperity Services, L.P. in the United States is seeking a capable Contact Center Specialist to support client inquiries, health benefits questions, and employment verification.

You will act as the primary liaison for clients and worksite employees, resolve issues, and coordinate with internal teams to ensure accurate information and timely resolutions. The role emphasizes high-volume call handling, strong communication, and adherence to HIPAA and compliance standards, with opportunities to