Client Support Specialist

The Women's Center; Vienna (VA); On-site; USD 22,000 - 30,000; Part time

Job summary

The Women's Center in Vienna, VA is seeking a part-time Client Support Specialist to serve as the first point of contact for clients and visitors. This role supports scheduling, billing, and HIPAA compliance while delivering courteous, confidential assistance.

Ideal candidates have two years of medical reception experience and an Associate or Bachelor's degree is preferred. The position offers 20–25 hours per week with days Monday through Saturday.

Qualifications

• Two years of medical reception experience.
• An Associate or Bachelor's degree preferred.

Responsibilities

• Welcome and check-in clients.
• Operate multiple phone lines.
• Schedule client appointments.
• Answer client account questions.
• Verify client insurance benefits.
• Collect co-pays and outstanding balances.
• Post-client charges and payments.
• Adhere to HIPAA regulations.
• Understand, interpret, and explain account ledgers.
• Be proficient in Microsoft Word and Excel.
• Possess outstanding customer service skills.

Skills

Phone handling

Customer service

HIPAA awareness

Scheduling appointments

Verbal communication

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

The Women's Center, a non-profit mental health, education, and resources center in Vienna, VA, is hiring a part-time Client Support Specialist. The position schedule is 20-25 hours per week, Monday through Saturday.

Duties

• Welcome and Check-in clients upon arrival.
• Operate multiple phone lines.
• Schedule client appointments.
• Answer client account questions.
• Verify client insurance benefits.
• Collect co-pays and outstanding balances.
• Post-client charges and payments.
• Adhere to all HIPAA regulations.
• Understand, interpret, and explain account ledgers.
• Be proficient in Microsoft Word and Excel.
• Possess outstanding customer service skills.

Qualifications

• Two years of medical reception experience.
• An Associate or Bachelor's degree preferred.

Equal Opportunity Employer.