Client Support Specialist

Buckland; Town of Texas (WI); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Competitive salary, benefits package,

Matching retirement plan

Collaborative work environment

Professional development opportunities

Job summary

Buckland, a global trade services provider with 70+ years of experience, seeks a Client Support Specialist in Wisconsin to ensure exceptional client experiences. You will support account management, coordinate service delivery, and nurture strong client relationships.

The role focuses on timely, professional responses, root-cause resolution, CRM upkeep, and cross‑team collaboration to meet client expectations. Bachelor’s in Business/Intl Business and a CCS designation are required.

Qualifications

• Bachelor's degree in Business or International Business or similar field.
• CCS designation or equivalent customs certification.
• 2–4 years of experience in the Customs Brokerage industry.
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook).
• Strong communication and interpersonal skills.

Responsibilities

• Serve as a primary contact for client inquiries, ensuring timely and professional responses.
• Respond to and resolve general and complex issues, addressing root causes.
• Maintain relationships with clients and monitor strengths/weak points.
• Ensure client satisfaction with responses and resolutions to inquiries or complaints.
• Coordinate and support service delivery to clients, aligning with expectations and timelines.
• Maintain accurate client records and update CRM systems.
• Collaborate with internal teams to resolve issues and ensure satisfaction.
• Prepare reports, presentations, and documentation for client meetings.
• Monitor client feedback and identify opportunities for service improvement.
• Assist with additional administrative and operational tasks as needed.

Skills

Strong communication

Organizational skills

Time management

Written and verbal communication

Education

Bachelor's Degree in Business or International Business

CCS - Customs Certified Specialist Designation

Tools

MS Office

Job description

Who We Are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer‑focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Client Support Specialist

What You’ll Be Doing

This intermediate‑level role is pivotal in ensuring exceptional client experiences by supporting account management, coordinating service delivery, and maintaining strong client relationships. The Client Support Specialist is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries, identifying root causes to ensure permanent solutions. The ideal candidate is a natural communicator, highly organized, and thrives in a fast‑paced environment.

What We Can Offer You

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Serve as a primary point of contact for client inquiries, ensuring timely and professional responses.
• Respond and resolve general and complex issues and ensure they are resolved at root cause.
• Maintain and monitor the relationship with our clients, continuously assessing strengths and potential weak points.
• Ensure clients are completely satisfied with the response and resolution to their inquiries or complaints.
• Coordinate and support the delivery of services to clients, ensuring alignment with expectations and timelines.
• Maintain accurate client records and update CRM systems regularly.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.
• Prepare reports, presentations, and documentation for client meetings.
• Monitor client feedback and identify opportunities for service improvement.
• Support with other administrative and operational tasks as assigned.

What We Need From You

• Bachelor's Degree or diploma in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation
• 2-4 years of experience in the Custom Brokerage industry.
• MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Strong communication and interpersonal skills.
• High level of organization, time management and attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong verbal and written communication skills.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on‑boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [e-mail]