Account Manager

Buckland; Port Huron (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits

Matching retirement plan

Friendly collaborative environment

Opportunities for professional develop

Growing organization

Job summary

Buckland, a global trade services provider, is seeking an Account Manager to deliver top-tier service to existing clients, assist onboarding, and collaborate with all departments. The role requires a Bachelor's in Business, CCS/LCB certifications, 5+ years in customs brokerage, and strong MS Office skills.

Travel may be required; excellent communication and problem-solving are essential. You will leverage CRM tools to track opportunities and ensure smooth transitions to Operations, while staying

Qualifications

• Bachelor's Degree or diploma in Business or International Business.
• CCS or LCB designation is required.
• Minimum 5 years’ experience within the customs brokerage industry.
• MS Office proficiency including Excel, Word, PowerPoint and Outlook.
• Excellent problem solving and decision-making skills.
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability to travel occasionally to CAD/USA/MEX locations.

Responsibilities

• Provide the highest level of customer service to existing clients and assist onboarding.
• Regularly visit clients to handle new account setup and follow up.
• Update and maintain client and product information on CRM to track opportunities.
• Coordinate with Operations to ensure smooth transition of accounts.
• Stay up to date with industry news and regulatory changes.
• Educate clients on industry standards and process changes.
• Maintain strong written and verbal communication with clients and internal teams.
• Utilize MS Office tools to support daily tasks.
• Work in a fast-paced environment and stay organized.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Travel willingness

Education

Bachelor's Degree in Business or International Business

CCS Certification

LCB Certification

Tools

Excel

Word

PowerPoint

MS Outlook

MS Office

Job description

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Account Manager

What You’ll Be Doing

This position is responsible for providing the highest level of customer service to existing clients and ensuring proper onboarding is executed and follow through. This role will be tasked with working with all departments.

What We Can Offer You

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Assess new business opportunities and regularly visit clients to handle new account setup and manage follow up.
• Consistently upkeep client and product information on CRM allowing to track opportunities, documenting pre and post call activities, including lesson learned.
• Establish strong customer relation with key personnel understanding history, brokerage & logistic rates to ensure proper transition of accounts to Operations Department.
• Liaise with other company departments to build a solid relationship creating a constant flow of information and
• Stay up to date with current Industry news and regulatory changes.
• Regularly educate and update clients on industry standards and process changes.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast-paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What We Need From You

• Bachelor's Degree or diploma in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker
• Minimum 5 years’ experience within the custom brokerage industry
• MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Excellent problem solving and decision-making skills
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX

Want to apply? Get in touch today

Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [e-mail]

As we receive a high volume of applications, we’re only able to contact candidates selected to move forward. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.