Client Support Specialist

DHL Supply Chain; Indianapolis (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

PTO program

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is seeking a First Shift Client Support Specialist in Indianapolis to act as the primary liaison for clients. You will handle inquiries via phone, email, and chat and process orders while coordinating with warehousing and transportation teams.

Ideal candidates bring 1–2 years of customer service in a 3PL environment, strong English communication, and basic MS Word/Excel skills. Spanish is a plus and familiarity with WMS/TMS is beneficial.

Qualifications

• Education: High school diploma or GED required; some college is a plus.
• Experience: 1–2 years of customer service in a 3PL environment.

Responsibilities

• Assess and address customer needs to ensure satisfaction and build strong relationships.
• Resolve customer complaints with timely, appropriate solutions and follow-up.
• Serve as liaison between customers and internal teams like warehouse and transportation.
• Input customer orders accurately and process special shipping requests.
• Track orders and provide status updates; coordinate with operations on shipping logistics.
• Manage order-related paperwork and maintain organized files.
• Maintain procedures manual for client support processes and safety guidelines.
• Run reports to check inventory integrity and identify variances.

Skills

Excellent verbal and written English

MS Word & Excel proficiency

Customer service communication

Spanish language (plus)

Education

High School Diploma or GED

Some college coursework

Tools

WMS

TMS

Inventory systems

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Position: First Shift Client Support Specialist

Shift: 8:00pm –; 4:30 pm, Monday-Friday; holidays and weekends as needed

Additional Incentives:There are no further incentives available beyond what has been outlined.

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

• Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.
• Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.
• Serve as the primary liaison between customers and internal teams like warehouse and transportation.
• Build and maintain trust with customers through clear, open, and interactive communication.
• Process and accurately input all customer orders and special shipping requests.
• Track customer orders and proactively communicate status updates and any changes.
• Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.
• Manage all order-related paperwork and maintain organized files for easy access.
• Maintain and update a current and accurate procedures manual for all client support processes.
• Run various reports to check product availability and inventory integrity and identify and resolve variances.
• Contribute to and participate in initiatives that improve safety, quality, and productivity.
• Ensure all food safety and quality guidelines are followed in all tasks.
• Crosstrain in various tasks to provide coverage and assistance to other team members.
• Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.
• Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.

SECURITY AND SAFETY

• Adheres to all company security and inventory control procedures.
• Maintains a secure work environment and reports any safety or security concerns to management immediately.
• Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

Qualifications

• Education: High school diploma or GED required; some college is a plus.
• Experience: 1–;2 years of customer service experience in a third-party logistics (3PL) environment.

Required Skills

• Excellent verbal and written communication skills in English.
• Ability to interact with customers professionally and courteously.
• Basic computer proficiency, including Microsoft Word and Excel.
• Preferred: Experience with inventory management systems and/or fluency in Spanish.

Physical Requirements

• The role requires standing, sitting, and moving intermittently throughout the workday.
• Must be able to perform focused, detail-oriented work.
• Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.