Client Support Specialist

4075 Evo Oil Additives US_4075

Allentown (Lehigh County)

On-site

USD 56,000 - 81,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision

PTO

401(k)

HSA

FSAs

Employee Assistance Program

Voluntary benefits

Disability benefits

Life Insurance

Parental leave

Tuition reimbursement

Job summary

Evonik is seeking a Customer Service Representative I in Allentown, PA. You will manage daily order activities, validate pricing, and coordinate with customers, plants and SCM partners to ensure timely deliveries.

The role supports import/export processes, liaises with customs and warehouses, and handles customer inquiries, samples, and complaints with a focus on accuracy and service quality. A bachelor’s degree and 2–5 years of experience are preferred.

Qualifications

Bachelor’s degree required.
2–5 years of customer service experience.
Experience resolving client issues and conflicts.
Professional, non-call center service.
Experience with supply chain, sales and logistics preferred.

Responsibilities

Manage daily customer order activities, including validation in fiori order intake app, pricing validation, order acknowledgments and confirmations.
Oversee import/export processes for replenishment orders, liaising with customs, forwarders and warehouses.
Coordinate samples and enter customer complaints; support sales and SCM partners to ensure timely delivery.
Maintain CMIR data and manage customer collections and overdues.
Identify and resolve order blocks and assist in continuous process improvement.

Skills

Customer service

Communication skills

Microsoft 365

Education

Bachelor's degree

Tools

SAP

Microsoft 365

Job description

What we offer

At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed. Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special! Find out more about the many benefits we offer: https://www.evonik.com/en/careers/why.html Meet the team and get to know the people behind Evonik: https://www.evonik.com/en/news/meet-the-team.html

Customer Service Representative I

The Customer Service Representative I is responsible for managing daily Order-to-Cash (O2C) order activities, which include receiving customer orders, submitting to AI order intake fiori app, cleansing them, resolving order blocks, processing change requests, validating prices using Cupset and freight costs and overseeing order releases. This role collaborates with supply chain partners and others to ensure timely and complete delivery of products. This role also oversees the import and export processes related to customer and internal IVPO replenishment orders, including liaising with customs, forwarders, and warehouses to ensure compliance with shipping regulations and organization of shipping documents (COA, BOL, etc.). This role also coordinates samples to customers and enters complaints from customers.

Responsibilities

Manage daily customer order activities, including validation in fiori order intake app, perform availability check, pricing validation, send order acknowledgement and confirmations, managing order blocks, send invoices, coordinate with customers, plants and SCM partners to ensure timely delivery

Manage Import/export processes for customer and internal IVPO replenishment orders by validating overseas IVPO replenishment orders, updating internal partners, monitoring all inbound and outbound shipments and determining corrective measures for delayed sea shipments

Manage sales support activities, including validating and updating customer material info records (CMIR), managing customer collections and overdues

Requirements

Education: Bachelor’s degree required. Experience: Recent BS graduates are welcome to apply. 2‑5 years of customer service experience preferred with experience resolving client issues, resolving conflicts, and delivering outstanding customer service in a professional, non‑call center environment. Experience working with supply chain, sales and logistics department preferred Technical Skills: Proficiency in Microsoft 365 Interpersonal Skills: Strong communication and interpersonal abilities. SAP Knowledge preferred

Additional responsibilities

Accepts responsibility for his/her own safety and health. Performs assigned duties in a manner that is safe and protective of the environment. Follows operating procedures to ensure a safe and environmentally protective workplace. Observes and reports all incidents and unsafe conditions. Takes an active interest in improving safety and the environmental protection. Building steam, water, nitrogen, compressed air processing and control systems used to maintain or operate process equipment or not otherwise covered under other job descriptions. Building equipment MCC’s and other equipment de-energizing locations General building equipment not covered under other job descriptions such as heating/air conditioning, electrical outlets, lighting, powered cleaning tools, fork lifts, etc. General building dumpsters, trash containers and designated waste material management receptacles General building safety equipment not covered under other job descriptions process areas such as fire extinguishers, safety showers, hand alarms, exit signs, evacuation alarms, absorbent rolls, etc. Other building equipment not covered under other job descriptions used to supplement or assist tasks such as lifting devices, material storage areas, forklifts, pallet jacks, etc. Building drum Melter and associated process and control systems Building drum recovery and filling station equipment Building hose stations and fire water protection systems Inventories and orders designated building supplies Hazardous Waste Responsibility Building control rooms, restrooms, and break rooms Drum dumping, filling and handling equipment and surrounding equipment operations area access aisles Building ingress/egress, emergency exits and primary building traffic aisles Building platforms, stairways, ladders and walkways to access and/or operate assigned equipment Equipment storage areas and/or locations Building trench and drain systems and area roadways Building non-process areas not covered in other job descriptions

Other Job Responsibilities

Monitors and coordinates building waste recovery and disposal activities Performs designated documentation and transaction reporting Inventories and orders designated building supplies Performs routine semi-skilled equipment maintenance tasks and/or assisting maintenance personnel on equipment repairs Cleans and prepares equipment for maintenance Ability to use tools and equipment required to perform essential functions of the job Proper relief or appropriate communication Instructs, trains, and assists other Chemical Operators. Efficient management of time and resources to meet production and maintenance scheduled and daily goals Performs all other duties as assigned by production management.

Requirements

High-school education or equivalent; vocational training or job-related course work preferred 2+ years’ experience in industrial manufacturing setting OR relevant work experience in industrial chemical plant Safety training or emergency response experience preferred Ability to understand and be able to operate a personal computer and associated software systems Ability to manage time and determine priorities in order to meet daily plant requirements Ability to understand and carry out routine verbal and written instructions Ability to maintain effective working relationships with other employees PHYSICAL REQUIREMENTS Physical mobility and agility required, for example climbing stairs, climbing ladders, working off scaffolding, prolonged stooping, stretching, and bending and confined space entry. Requires working in a rotating shift environment including weekends and holidays. Requires adequate physical strength to preform the essential job tasks (for example: ability to lift 50 lbs. without mechanical assistance.) Requires working outdoors with frequent exposure to weather and temperature extremes. Exposure to prolonged physical activity (for example: 12 hour shifts). Sensory facilities needed to safely perform the job duties that allow a person to react to potential or immediate hazardous conditions and to take appropriate action. Ability to wear required PPE such as respiratory protection, safety harness, and full protection suit as well as common protective or safety equipment including but not limited to safety shoes, eye protection, hand protection, hearing protection, hard hats, etc.

Summary Compensation & Benefits

Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data). Pay Range: The starting range for this position is $56,000 - $81,000 yr Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines.

Medical, dental, and vision benefits
Paid time off plan
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Disability benefits
Life Insurance
Parental leave
Tuition Reimbursement

Equal Employment Opportunity

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.