Client Support & Service Coordinator

Konica Minolta Business Solutions U.S.A., Inc.; Burlington (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Client Support Representative in Burlington, Vermont to deliver high-quality support for clients across service, supplies, and sales inquiries. This role requires managing client requests, processing service requests, and ensuring a seamless client experience.

The ideal candidate should possess strong customer service skills, attention to detail, and the ability to prioritize tasks effectively. This position promises a dynamic environment where you can thrive while delivering excellence.

Qualifications

• 1–3 months of related experience or equivalent combination of education/training.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills.

Responsibilities

• Manage incoming client requests via phone and email.
• Accurately process service repair requests.
• Meet or exceed call handling and response time targets.
• Generate and distribute reports for stakeholders.

Skills

Customer service

Effective communication

Attention to detail

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Client Support Representative in Burlington, Vermont to deliver high-quality support for clients across service, supplies, and sales inquiries. This role requires managing client requests, processing service requests, and ensuring a seamless client experience.

The ideal candidate should possess strong customer service skills, attention to detail, and the ability to prioritize tasks effectively. This position promises a dynamic environment where you can thrive while delivering excellence.