Client Support & Services Specialist

Konica Minolta Business Solutions U.S.A., Inc.; South Burlington (VT); On-site; USD 35,000 - 50,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. in South Burlington, Vermont is seeking a Client Support Representative who will be the first point of contact for clients, managing inquiries across service, supplies, and sales. The ideal candidate will bring strong customer service and organizational skills to ensure a seamless client experience.

This position plays a vital role in processing client requests, maintaining records, and achieving service excellence standards. Applicants should possess a high school diploma and have effective communication skills.

Qualifications

• 1–3 months of related experience or equivalent combination of education/training.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills.

Responsibilities

• Manage incoming client requests via phone and email.
• Process service repair requests for equipment.
• Meet or exceed call handling and response time targets.
• Maintain accurate client records.

Skills

Customer service

Communication

Attention to detail

Microsoft Office (Word, Excel, Outlook)

Education

High school diploma or GED

Job description

Konica Minolta Business Solutions U.S.A., Inc. in South Burlington, Vermont is seeking a Client Support Representative who will be the first point of contact for clients, managing inquiries across service, supplies, and sales. The ideal candidate will bring strong customer service and organizational skills to ensure a seamless client experience.

This position plays a vital role in processing client requests, maintaining records, and achieving service excellence standards. Applicants should possess a high school diploma and have effective communication skills.