Client Support & Safety Coordinator

The Salvation Army; San Francisco (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Salvation Army in San Francisco is seeking a dedicated Program Assistant to support clients in a recovery facility. You will observe, document, and report daily activities, ensure safety, and maintain professional boundaries while helping with admissions and program operations.

Responsibilities include coordinating with departments, assisting with drug and alcohol testing, and enforcing house rules. Bilingual Spanish skills are a plus and a premium may apply.

Qualifications

• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
• High school diploma or equivalent (Required)
• CA Driver's License (Preferred)
• Bilingual in Spanish (Preferred)
• First Aid and CPR certification (within first seven days of employment –company provided)
• As required, Tuberculosis clearance (within first fourteen days of employment, company provided)

Responsibilities

• Perform all duties according to policy and procedure and our philosophy of care
• Observe all persons entering and exiting the building
• Document, inform, and report all incidents and daily activities that occur during shift
• Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients
• Maintain appropriate, professional, and ethical boundaries always with clients
• Be punctual, flexible, and reliable
• Answer the main facility telephone, take messages, and/or direct callers as appropriate
• Facilitate medication observation according to policy and procedure
• Support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items
• Ensure clients are dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badges and colored lanyard
• Enforce house rules, procedures, and protocols for clients
• Distribute sorted client mail as outlined in the procedure
• Perform regular and regular security and wellness checks throughout the facility and throughout the shift
• Assist in administering urine analysis testing and breath alcohol testing for clients
• Adhere to privacy and integrity protocols of clients
• Assist in emergency disaster responses, emergency drills, and actual emergencies at the extended recovery facility
• Respond to all unusual incidents with notification to all stakeholders
• Respond to calls for assistance from other departments of the Center to prevent interference ordisruption to operations
• Assist in the admissions and exits of clients as directed by the Program Director
• Maintain overall direction and structured priorities within a frequently changing project scope
• Assist with sanitization of program high-touch surfaces to maintain a healthy and safety program facility
• Program Assistants who are bilingual in Spanish will be responsible for verbal and written communication for Spanish-speaking participants, for which a bilingual premium would apply
• Other related duties as required

Skills

Bilingual Spanish

Integrity

Organizational skills

Multitasking

Cultural competence

Education

High school diploma or equivalent

CA Driver's License

First Aid and CPR certification

Tuberculosis clearance

Bilingual in Spanish (Preferred)

Tools

Microsoft Office

Modern Office Equipment

Job description

The Salvation Army in San Francisco is seeking a dedicated Program Assistant to support clients in a recovery facility. You will observe, document, and report daily activities, ensure safety, and maintain professional boundaries while helping with admissions and program operations.

Responsibilities include coordinating with departments, assisting with drug and alcohol testing, and enforcing house rules. Bilingual Spanish skills are a plus and a premium may apply.