Client Support Representative Tu Sa 1030a7pm Eurofins Reservoirs Built Environment Testing Arvada CO

Eurofins USA Environment Testing; Arvada (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Eurofins USA Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to manage client communications and oversee samples entering the laboratory. You will ensure accurate sample tracking, assist walk-in clients, and update records in the Tracker LIMS system.

The role requires strong English communication, 2+ years in customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma.
• Customer Service 2+ years preferred.
• Authorization to work in the United States indefinitely without sponsorship.
• Professional working proficiency in English, reading, writing and speaking.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission, provide information on services and project preparation.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stocking front office supplies and snacks for clients and staff.
• Assist with administrative and laboratory tasks as necessary.

Skills

Excellent written & verbal comms

Active listening

Client-focus

Computer literate

Problem-solving

Sales ability

Team player

Proactivity

Growth mindset

Multitasking

Education

High School Diploma

Tools

CRM

Office suite

Adobe PDF

Job description

Job Description

Eurofins Built Environment Testing is seeking a Assistant Client Relations Executive Customer Representative to join our team!

The Assistant Client Relations Executive Customer Representative is expected to oversee all samples that come into the laboratory and is responsible for facilitating day-to-day communication between our clients and our laboratory. Responsibilities include following sample receiving procedures, interactions with clients via phone, email, and in-person, and other administrative duties. Personnel must be outgoing and friendly as well as capable of multitasking in a fast-paced environment.

Essential Duties and Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission, provide information on services and project preparation.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stocking front office supplies and snacks for clients and staff
• Ability to assist with administrative and laboratory tasks as necessary

Qualifications

Qualifications

Minimum Basic Qualifications

• High School Diploma
• Customer Service 2+ years preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Basic Skills and Abilities

• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-pace environment
• Growth mindset

Additional Information

The compensation range for this position is $20.00 - $22.00 per hour depending on level of experience.

Position is full-time and candidates must be able to work Tuesday - Saturday, 10:30am - 7:00pm with possible overtime and weekends as needed.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

We embrace diversity!

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!

We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years

All your information will be kept confidential according to EEO guidelines.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Compensation

$20-$20