Client Support Pro — Chat & Email

Zelis Healthcare, LLC; Boston (MA); Hybrid; USD 26,174 - 33,062; Full time

Benefits offered by this job

401(k) plan with employer match

Flexible paid time off

Health benefits

Job summary

Zelis Healthcare, LLC is seeking a Chat Support Specialist to provide exceptional support to clients through chat and email. You'll be responsible for troubleshooting issues and ensuring a positive customer experience. The ideal candidate excels in communication and problem-solving and must manage multiple tasks in a fast-paced setting.

The role requires at least an Associate degree or relevant experience. A hybrid work environment is offered, and the salary ranges from $19.00 to $24.00 per hour, complemented by competitive benefits.

Qualifications

• 1+ year of customer service or support experience, or 3+ years of relevant experience.
• Experience with digital communication channels preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to client inquiries via chat and email in a timely manner.
• Troubleshoot client issues and identify appropriate solutions.
• Collaborate with internal teams to resolve complex client inquiries.

Skills

Strong written and verbal communication skills

Problem-solving abilities

Attention to detail

Customer-focused mindset

Education

Associate degree or High School Diploma/GED with relevant experience

Tools

CRM systems

Ticketing platforms

Job description

Zelis Healthcare, LLC is seeking a Chat Support Specialist to provide exceptional support to clients through chat and email. You'll be responsible for troubleshooting issues and ensuring a positive customer experience. The ideal candidate excels in communication and problem-solving and must manage multiple tasks in a fast-paced setting.

The role requires at least an Associate degree or relevant experience. A hybrid work environment is offered, and the salary ranges from $19.00 to $24.00 per hour, complemented by competitive benefits.