Remote Call Center Pro: Provider Payments Support

Zelis Healthcare, LLC; Saint Petersburg (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Zelis is seeking a motivated Call Center Representative to handle high-volume calls from providers about payments and enrollment. You will build product knowledge and strive for first-call resolutions while maintaining a courteous service mindset. This is a hybrid role with in-office and remote work options.

We encourage growth into client support, management, and more. A supportive team environment helps you develop skills, even if you lack prior call center experience.

Qualifications

• Candidate has strong customer service orientation.
• Excellent telephone etiquette and verbal communication.
• Proficient with basic troubleshooting and computer use.

Responsibilities

• Answer calls from provider clients about payments and enrollment.
• Explain electronic payment options and resolve issues.
• Assist with direct EFT enrollment and portal setup.
• Maintain knowledge of Zelis Payments products and policies.
• Aim for first-call resolution and adherence to schedule.

Skills

Customer service

Verbal communication

Problem-solving

Technical aptitude

Attention to detail

Reliability

MS Office (Word, Excel)

Remote work readiness

Job description

Zelis is seeking a motivated Call Center Representative to handle high-volume calls from providers about payments and enrollment. You will build product knowledge and strive for first-call resolutions while maintaining a courteous service mindset. This is a hybrid role with in-office and remote work options.

We encourage growth into client support, management, and more. A supportive team environment helps you develop skills, even if you lack prior call center experience.