Hybrid Customer Care & Solutions Specialist

Zelis Healthcare, LLC; Morristown (NJ); Hybrid; USD 31,000 - 40,000; Full time

Benefits offered by this job

401k plan with employer match

Health benefits

Flexible paid time off

Job summary

Zelis Healthcare, LLC is seeking a customer-support specialist to manage moderately complex issues, document resolutions, and collaborate with billing, tech support, and fulfillment to enhance the customer experience. This role emphasizes independent work within guidelines and a proactive approach to improvements.

The ideal candidate brings a HS Diploma with 1–3 years of experience, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• HS Diploma & 1–3 yrs experience.
• Proficiency with AI tools and crafting prompts for AI agents.
• Advanced organizational and documentation skills across concurrent projects.
• Effective communication with cross-functional teams and stakeholders.
• Proficient in Microsoft Office and quick to learn new tools.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision and contribute to team success.

Responsibilities

• Handle moderately complex customer issues requiring deeper product knowledge or multi-step troubleshooting.
• Serve as a resource for other representatives with guidance and coaching.
• Analyze customer interactions to identify patterns and suggest script/workflow improvements.
• Ensure accurate, complete documentation of cases and follow-up actions.
• Collaborate with billing, technical support, and fulfillment to resolve cross-functional issues.
• Contribute to process improvement initiatives and pilot new tools or procedures.

Skills

AI tools proficiency

Organization skills

Cross-functional communication

Documentation

Microsoft Office

Detail-oriented

Independent work

Education

HS Diploma

Tools

Microsoft Office Suite

Job description

Zelis Healthcare, LLC is seeking a customer-support specialist to manage moderately complex issues, document resolutions, and collaborate with billing, tech support, and fulfillment to enhance the customer experience. This role emphasizes independent work within guidelines and a proactive approach to improvements.

The ideal candidate brings a HS Diploma with 1–3 years of experience, strong organizational and communication skills, and proficiency in Microsoft Office.