Senior Customer Care & Solutions Specialist

Zelis Healthcare, LLC; Morris Township (NJ); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

401k with employer match

Flexible paid time off

Holidays

Parental leave

Life insurance

Disability insurance

Health benefits (medical, dental, vis

Prescription drug coverage

Job summary

Zelis Healthcare, LLC, headquartered in the U.S., offers a hybrid workplace with in-office presence guided by team and business needs. The company emphasizes AI-supported workflows and a culture of rapid innovation.

The role handles moderately complex customer issues and cross-functional collaboration with billing, tech support, and fulfillment. Applicants should have a HS Diploma and 1–3 years of experience, plus proficiency with AI tools and strong documentation skills.

Qualifications

• HS Diploma & 1-3 yrs
• Proficiency using AI tools and understanding how to develop prompts
• Advanced organizational and documentation skills across multiple projects
• Communicates effectively with cross-functional teams
• Proficient in Microsoft Office Suite
• Detail-oriented with strong analytical and problem-solving abilities

Responsibilities

• Handle moderately complex customer issues requiring product knowledge and multi-step troubleshooting.
• Serve as a resource for other representatives, providing guidance and coaching.
• Analyze customer interactions to identify patterns and suggest improvements.
• Ensure accurate documentation of customer cases and follow-ups.
• Collaborate with billing, technical support, or fulfillment to resolve cross-functional issues.
• Contribute to process improvement initiatives and pilot new tools or procedures.

Skills

AI tools proficiency

Organizational skills

Cross-functional communication

MS Office

Adaptability to new tools

Detail-oriented

Independent work

Education

HS Diploma

Job description

Zelis Healthcare, LLC, headquartered in the U.S., offers a hybrid workplace with in-office presence guided by team and business needs. The company emphasizes AI-supported workflows and a culture of rapid innovation.

The role handles moderately complex customer issues and cross-functional collaboration with billing, tech support, and fulfillment. Applicants should have a HS Diploma and 1–3 years of experience, plus proficiency with AI tools and strong documentation skills.