IT Client Success Coordinator

Connection; North Carolina; Hybrid; USD 40,000 - 52,000; Full time

Job summary

Connection in North Carolina is seeking an Inside Sales Support Associate to assist with order processing, basic quotes, and client communications. You will work with ERP/CRM tools, track shipments, and provide timely information to customers while upholding SLA expectations.

Ideal candidates bring solid Microsoft Office skills, strong written and verbal communication, and a willingness to learn. This role emphasizes organization, data accuracy, and collaborative teamwork within a fast-paced IT

Qualifications

• Basic Microsoft Office skills (Outlook, Word, Excel).
• Understanding of desktop/laptop components and user needs.
• Willing to complete on-the-job training within the first two months of hire.
• Clear written and verbal communication.
• Good listening skills and ability to understand information fully.
• Fast learner with minimal direction.
• Organized and able to track orders in a timely manner.
• Preferred experience in Inside Sales or data entry in ERP/CRM.

Responsibilities

• Respond to client requests and place basic orders within company guidelines to meet SLA.
• Understand shipment cutoffs for major distribution partners and carriers.
• Proactively communicate order placements, ETA, and back-order information.
• Escalate cost changes/EOL to Sales Operations Advisor or account manager.
• Provide timely basic quotes for simple velocity products within 4 hours.
• Assist with quotes for accounts with established pricing.
• Provide administrative support for open order tracking, reporting, and inquiries on sales orders.
• Research open orders and provide ETA information in report format.
• Enter and update order information in the system for team access.
• Use established tools to provide customers with reports.
• Escalate complex requests on open orders or reports to others.
• Work with management on requests outside existing report scope.
• Respond to client emails for tracking, serial numbers, packing slips, etc.
• Initiate the returned merchandise process and educate on RMA creation.
• Escalate RMAs to Customer Service when needed.
• Perform other duties or special projects as assigned.

Skills

MS Office

Inside Sales (preferred)

Communication skills

Organization

Data entry

IT basics

Tools

ERP/CRM

Job description

Connection in North Carolina is seeking an Inside Sales Support Associate to assist with order processing, basic quotes, and client communications. You will work with ERP/CRM tools, track shipments, and provide timely information to customers while upholding SLA expectations.

Ideal candidates bring solid Microsoft Office skills, strong written and verbal communication, and a willingness to learn. This role emphasizes organization, data accuracy, and collaborative teamwork within a fast-paced IT