Client Support Center Representative (TEMP)

MedPOINT Management; Los Angeles (CA); On-site; USD 18,000 - 29,000; Part time

Job summary

MedPOINT Management in Los Angeles, CA is seeking a Client Support Center Representative (TEMP) to handle inquiries from providers and office staff regarding patient referrals and related issues.

In this role, you will respond to emails, de-escalate situations, document information in EZ-CAP and MedPOINT systems, and collaborate with the team to improve service delivery. A High School Diploma or equivalent and healthcare knowledge are required, with bilingual skills seen as a plus.

Qualifications

• High School diploma or equivalent is required.
• Healthcare experience preferred.
• Bilingual language skills a plus.

Responsibilities

• Answer calls from providers and office staff about patient referrals.
• Respond to emails from providers and office staff about referrals.
• Inform callers of referral statuses in clear terms.
• De-escalate dissatisfied callers and offer assistance.
• Research required information using available resources.
• Route calls to appropriate resource when needed.
• Document call information in EZ-CAP and sPHERICAL per procedures.
• Collaborate with client support center team to improve service.
• Assist with overflow calls in member services as requested.
• Perform additional tasks and projects as requested by management.
• Meet call center thresholds and service requirements.

Skills

Excellent communication

Problem solving

Multitasking

Organization

Attention to detail

Teamwork

MS Office 365

Typing skills

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

Client Support Center Representative (TEMP)

Answer inquiries from providers and/or office staff regarding patient referrals and other related issues.

Duties and Responsibilities:

• Answer incoming calls from providers and office staff regarding patient referrals.
• Responds to e-mails from providers and office staff regarding patient referrals.
• Informs callers of referral statuses in easy-to-understand manner.
• De-escalate situations involving dissatisfied callers, offering assistance and support.
• Research required information using available resources.
• Identify and escape priority issues.
• Route calls to appropriate resource, when required.
• Make follow-up calls in a timely fashion, when indicated.
• Meet call center transaction thresholds and service requirements.
• Document all call information in EZ-CAP and sPHERICAL (MedPOINT programs) according to standard operating procedures.
• Collaborate with other client support center TMs to improve customer service
• Assist with overflow calls in member services, if requested.
• Perform additional tasks and assist with projects as requested by management.
• High School Diploma or equivalent
• Medical Terminology knowledge
• Minimum one year experience in customer service position; healthcare preferred
• Bilingual language skills a plus

Skills and Abilities:

• Excellent oral and written communication skills
• Problem-solving abilities
• Ability to multitask in high volume setting
• Good organizational skills
• Strong attention to detail
• Strong teamwork and collaboration skills
• Proficient in Microsoft Office 365 applications
• Strong data entry and typing skills
• Knowledge of customer service principles and practice

Salary Range:

• $19 - $21 hourly