Healthcare Support Center Specialist - Temporary

MedPOINT Management; Los Angeles (CA); On-site; USD 18,000 - 29,000; Part time

Job summary

MedPOINT Management in Los Angeles, CA is seeking a Client Support Center Representative (TEMP) to handle inquiries from providers and office staff regarding patient referrals and related issues.

In this role, you will respond to emails, de-escalate situations, document information in EZ-CAP and MedPOINT systems, and collaborate with the team to improve service delivery. A High School Diploma or equivalent and healthcare knowledge are required, with bilingual skills seen as a plus.

Qualifications

• High School diploma or equivalent is required.
• Healthcare experience preferred.
• Bilingual language skills a plus.

Responsibilities

• Answer calls from providers and office staff about patient referrals.
• Respond to emails from providers and office staff about referrals.
• Inform callers of referral statuses in clear terms.
• De-escalate dissatisfied callers and offer assistance.
• Research required information using available resources.
• Route calls to appropriate resource when needed.
• Document call information in EZ-CAP and sPHERICAL per procedures.
• Collaborate with client support center team to improve service.
• Assist with overflow calls in member services as requested.
• Perform additional tasks and projects as requested by management.
• Meet call center thresholds and service requirements.

Skills

Excellent communication

Problem solving

Multitasking

Organization

Attention to detail

Teamwork

MS Office 365

Typing skills

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

MedPOINT Management in Los Angeles, CA is seeking a Client Support Center Representative (TEMP) to handle inquiries from providers and office staff regarding patient referrals and related issues.

In this role, you will respond to emails, de-escalate situations, document information in EZ-CAP and MedPOINT systems, and collaborate with the team to improve service delivery. A High School Diploma or equivalent and healthcare knowledge are required, with bilingual skills seen as a plus.