Client Support Associate

Jackson Hewitt - FGG; Midland (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Full-time and part-time positions

Flexible schedule

Earned Wage Access

Teladoc

Healthcare benefits

Dental & Vision

401k with company match

Training & development

Referral bonus opportunities

Free tax training

Job summary

Jackson Hewitt - FGG is seeking a Seasonal Client Support Associate in Midland, TX, to act as the friendly face for clients, recruiting local talent and supporting client experiences. You will visit local shops and events to boost brand awareness and help build a robust talent pipeline.

The role emphasizes excellent communication, customer-focused service, and the ability to learn and grow within a dynamic retail environment. This position offers flexible scheduling and opportunities to advance.

Qualifications

• Excellent interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Visit local shops, events, and community locations to drive brand awareness and recruit talent.
• Build a strong talent pipeline using local market knowledge and social media.
• Engage with clients, confirm appointments, follow up with prospects, distribute marketing materials, and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Troubleshooting

Customer service experience

Sales experience

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - Access a portion of your earned wages before payday when you need it.

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

As our boots-on-the-ground ambassador, you will regularly visit local shops, events, and community locations to drive brand awareness and actively recruit new talent. You'll leverage your local market knowledge and social media skills to creatively expand our reach and build a strong talent pipeline.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!