Client Support Associate

Jackson Hewitt; Martinsville, Northern (VA, KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Full-time & part-time

Flexible schedule

Work Lotto

Low-cost benefits

Teladoc

Identity theft protection

Corporate discount

Tax training

Referral bonuses

Tax education

Advancement opportunities

Employee referral program

Medical benefits

401k with company match

Earned Wage Access

Job summary

Jackson Hewitt Inc. in Martinsville, VA is seeking a Seasonal Client Support Associate to welcome clients, confirm appointments, and provide essential support during visits. The role emphasizes building relationships and ensuring a positive client experience.

This position offers flexible scheduling with full-time and part-time options and opportunities for advancement, training, and development within the organization.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Distribute marketing materials and keep clients engaged during wait times.
• Provide essential support and create positive client experiences.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service

Willingness to learn

Job description

Benefits

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level.

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact.