Client Support Associate

Jackson Hewitt; El Paso (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Earned Wage Access

Flexible schedule

Training & development

Employee discounts

Advancement opportunities

Referral bonuses

401k with company match

Job summary

Jackson Hewitt - Headquarters in El Paso is seeking a Seasonal Client Support Associate who thrives in a welcoming, customer service oriented environment. You will be the friendly face for visitors, actively engaging with clients, confirming appointments, and helping them navigate our services with excellent communication.

No specific background required; we welcome all work histories. This role offers both full-time and part-time options, a flexible schedule, and training that supports career

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is a plus.
• Willingness to learn and grow in a customer-focused role is valued.
• Prior customer service or sales experience is welcome but not required.
• Able to thrive in a welcoming, service-oriented setting.

Responsibilities

• Actively engage with clients and provide excellent service.
• Confirm appointments and assist clients with visits.
• Follow up with past and potential clients to maintain relationships.
• Distribute marketing materials to clients in-office.
• Keep clients engaged and informed during wait times.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Tools

Basic computer proficiency

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us.

No matter your work background or experience level, we welcome you.

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact.