Client Support and Service Coordinator-SSVF Polk Street

Illinois, Inc.; Chicago (IL); Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical Dental Vision

403(b) with employer match

Paid-Time Off

On-Demand Pay

Job summary

Volunteers of America Illinois is hiring a Client Support & Service Coordinator for the SSVF Polk Street program in Chicago. You will provide client-centered case management, connect veterans to housing resources, and coordinate services with community partners to promote stability and well-being.

You will conduct assessments, develop service plans, and document progress while traveling to client sites and supporting a trauma-informed approach.

Qualifications

• 2+ years of experience in case management or related human services field.
• Experience with trauma-informed care and leveraging community resources.
• Strong communication, collaboration, and de-escalation skills.
• Proficiency in Microsoft Office and documentation systems.

Responsibilities

• Provide intensive case management and crisis intervention.
• Conduct client intake, assessments, and evaluate needs.
• Develop and monitor individualized service plans for client stability and progress.
• Conduct monthly home visits and community-based meetings.
• Advocate for clients and connect them with community resources and services.
• Coordinate services and referrals among clients, agencies, and providers.
• Educate clients on available services, applications, and rights.
• Maintain timely documentation in EchoVantage, HMIS, and required systems.
• Travel within the community and support housing stability goals.

Skills

Communication

Collaboration

De-escalation

Microsoft Office

Education

Bachelor’s degree in Human Services, Social Work, Psychology, or related field

Tools

Microsoft Office

Job description

FOR QUESTIONS ABOUT JOB LISTINGS please contact our HR team at:
312-564-2300 • [e-mail]

Organizational Values

We are a mission-driven AND value-centered organization dedicated to living the following values in all we do:

INTEGRITY

We are committed to operating with uncompromising integrity and within the highest ethical standards and to be responsible stewards of all the resources entrusted to us with the utmost regard for efficiency and effectiveness.

INNOVATION

We approach the responsibility to serve others with the same fervor and passion that inspired the organization’s founders more than a century ago, a passion that inspired them to work tirelessly to transform the world around them.

FAITH

We operate from a profound belief in the power of God’s grace to transform even the most difficult situations and we believe in the potential for “greatness” in those we serve, those we serve with and in the world around us. We believe in the fundamental goodness of people and in their unlimited capacity to transform their lives.

DISCIPLINE

We are committed to fulfilling our promises and doing that we say we will do when it needs to be done. We will focus on the things that matter most and on those efforts that make the biggest difference in the lives of the people we serve.

SHARED DESTINY

We understand that we achieve our mission through teamwork and a commitment to common goals and objectives. We encourage the development of supportive and collaborative efforts within and across departments that create unity and strengthen results. We seek and celebrate a diverse staff that bring complementary skills and perspectives to the organization. As a ministry of service, we promote a professional, courteous, cooperative and diverse work environment that fosters mutual respect and consideration of co-workers, colleagues, volunteers and clients

TRAUMA-INFORMED CARE

We approach our work with a commitment to being truly client-centered in our approach, philosophy, interactions, transactions and interventions. We are committed to providing the highest level of care to the people we serve and to utilizing a trauma-informed approach in the way we approach every interaction and intervention with the people we serve. We make this commitment not because we assume that trauma is necessarily central to everyone’s day to day experience but rather, because the principles of trauma-informed care ensure a culture of client care that is built on characteristics that are consistent with our organizational values and facilitate an environment for clients that is most conducive to positive change.

Position:Client Support and Service Coordinator-SSVF Polk Street

Location: Chicago, IL

Job Id:211

# of Openings:1

Client Support and Service Coordinator-SSVF Polk Street

Location: Chicago, IL 60605

Pay: $22.20 - $26.64 per hour ($46,176 - $55,411 annually)

Schedule: Full Time, Non-Exempt (40 hours/week)

About Us: Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, and culturally sensitive programs across the state. We are a certified Great Place to Work and proudly promote from within — over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Program Overview: Support Services for Veteran Families (SSVF) is a comprehensive housing stability program designed to support Veterans who are experiencing homelessness or are at risk of losing stable housing. The program focuses on helping Veterans quickly secure safe, stable housing while providing the supportive services needed to maintain long-term independence and stability.

• Housing navigation and placement assistance to help Veterans locate safe, affordable housing
• Personalized service plans developed in collaboration with Veteran Services staff
• Connections to community resources including healthcare, employment services, and financial assistance
• Landlord engagement and housing advocacy to expand housing opportunities for Veterans
• Housing stability support including case management, referrals, and ongoing service coordination
• Outreach and partnerships with community organizations and local Veteran service providers
• Education and guidance on tenant rights, housing resources, and long-term housing stability

Our goal is to help Veterans achieve safe and stable housing, strengthen self-sufficiency, and successfully overcome housing instability so they can thrive in their communities.

Position Summary: The Client Support & Service Coordinator provides client-centered case management and support services to individuals and families served by VOA Illinois. Using a trauma-informed approach, this role connects clients to community resources, monitors service plans, and promotes housing stability and overall well-being.

What You’ll Do:

• Provide intensive case management and crisis intervention
• Conduct client intake, assessments, and evaluate psychological, physical, and service-related needs
• Develop and monitor individualized service plans to support client stability, well-being, and progress toward goals
• Conduct monthly home visits and community-based meetings to monitor client needs and service outcomes
• Advocate for clients and connect them with community resources, service providers, and supportive programs
• Serve as a liaison between clients, community agencies, and service providers to coordinate services and referrals
• Educate clients individually or in groups on available services, application processes, and client rights
• Utilize trauma-informed care, active listening, and conflict de-escalation strategies when supporting clients
• Complete accurate and timely documentation in EchoVantage, HMIS, and other required databases
• Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery
• Manage assigned caseloads with strong organization, time management, and responsible stewardship of agency resources
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups
• Eligible for at least one remote workday per week after Initial Training Period
• Community-based travel required
• Valid driver’s license required
• Ability to lift up to 50 lbs.
• Physical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.
• Must be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles

Qualifications

Required:

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field
• 2+ years of experience in case management, human services, or working with vulnerable populations
• Experience with trauma-informed care and leveraging community resources
• Strong communication, collaboration, and de-escalation skills
• Proficiency in Microsoft Office and documentation systems

Preferred:

• Familiarity with local social service resources
Experience in advocacy, intake, or care coordination
• Experience supporting veterans and military-connected individuals

We offer a competitive benefits package including:

• Medical Dental, Vision
• 403(b) with employer match
• Generous Paid-Time Off
• On-Demand Pay: Early wage access through Payactiv
• Public Service Loan Forgiveness (PSLF) eligible employer
• Life Insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Referral program

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.