Intake Service Coordinator

VOA Illinois; Chicago (IL); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

PSLF eligibility

Medical insurance

Dental insurance

Vision insurance

403(b) match

Paid time off

Early wage access

Life insurance

FSA/HSA

EAP

Referral program

Job summary

VOA Illinois is seeking an Intake Service Coordinator to serve as the central access point for clients, manage eligibility and enrollment, and coordinate seamless transitions into ongoing case management. You will work with internal teams and partners to ensure timely access to services.

The role emphasizes trauma-informed engagement, documentation accuracy in EV and HMIS, and advocacy to reduce barriers to service access for veterans and families in Chicago.

Qualifications

• Illinois MHP requirements may include degrees or licensure.
• 5 years of supervised mental health or human services experience.
• Certifications include PRP, Recovery Support, or OT Assistant with applicable experience

Responsibilities

• Serve as primary contact for potential clients seeking services.
• Conduct intake assessments and eligibility screenings.
• Assist with service planning, resource coordination, and stabilization.
• Educate clients on VOA Illinois programs and services

Skills

Crisis intervention

Social services

Veteran program experience

Education

Bachelor’s degree

LPN license

MHP certifications

Job description

Program Overview

Support Services for Veteran Families (SSVF) serves veterans and their families in need of support; we have teams located in our corporate office, as well as our housing developments in Humboldt Park and Englewood. Our Intake Service Coordinators serve as the primary points of contact for providing short-term transition support to newly enrolled participants in the SSVF program. Our goal is to provide clients with a clear, coordinated pathway into VOA Illinois services within the first 90 days, as well as ensuring they are successfully connected and transitioned into the programs best met for their needs.

Position Summary

The Intake Service Coordinator role serves as the primary resource for client access, program eligibility, intake, enrollment, and service navigation. Working collaboratively with internal programs and community partners, the position facilitates timely access to services, coordinates seamless transitions into ongoing case management, and promotes continuity of care by connecting clients to appropriate internal and external resources.

Primary Responsibilities

Client Engagement & Enrollment

• Serve as the primary point of contact for potential clients seeking services
• Conduct intake assessments and eligibility screenings
• Assist with service planning, resource coordination, and stabilization efforts
• Educate clients on available programs and services

Data & Document Management

• Accurately document client sessions in EchoVantage (EV) and Homeless Management Information System (HMIS)
• Ensure all documentation falls within HIPAA regulations as well as VOA guidelines

Collaboration & Advocacy

• Utilize a trauma-informed approach in all client interactions
• Partner with internal VOA Illinois teams and community partners for service coordination
• Advocate for participant needs and reduce barriers to service access

Minimum Qualifications

Education

• Must meet one of the minimum requirements as a Mental Health Professional (MHP) in the State of Illinois:
  • Bachelor’s degree
  • Licensed Practical Nurse (LPN)
  • Certified Psychiatric Rehabilitation Practitioner, Recovery Support Specialist, or Occupational Therapy Assistant meeting required experience standards; or 5 years of supervised mental health or human services experience (including qualifying internships)

Experience

• Experience in social services, crisis intervention, substance abuse/mental health issues, and familiarity with community resources is essential
• Experience supporting veterans or lived experience as a veteran preferred but not required

Location

• Downtown corporate office located at 47 W. Polk St

Schedule

• Monday-Friday, 9am-5pm

Compensation & Benefits

The Intake Service Coordinator is a full-time, non-exempt role:

• Pay Range: $19.30 - $26.64/hour

VOA Illinois offers competitive benefits packages:

• Public Service Loan Forgiveness (PSLF) eligibility
• Medical, Dental, Vision
• 403(b) with employer match
• Generous Paid Time Off
• Early access to earned wages through Payactiv
• Life Insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Referral program

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations will be considered for applicants with disabilities upon request. Please contact [e-mail] for further inquiries.