Client Support Analyst - Quick Resolutions & Accounts

U.S.-Legal-Suppor; Sacramento (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

U.S. Legal Support is seeking a Client Support Analyst to be the primary contact for clients, handling inquiries by phone and email and ensuring timely resolutions.

The role emphasizes strong customer service, attention to detail, and ability to juggle multiple priorities in a fast-paced setting. The position involves responding to inquiries, researching issues, setting up new client accounts, processing settled cases, and providing pricing information.

Qualifications

• 3+ years of customer service, client support, or related experience.
• Professional phone and email communication skills.
• Prior administrative or office experience preferred.
• Legal industry experience is a plus but not required.

Responsibilities

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Set up new client accounts and assist with portal navigation.
• Process settled cases and perform transcript/video status checks.
• Provide pricing information for completed jobs.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Skills

Customer service

Phone skills

Email communication

Attention to detail

Organizational skills

Problem solving

Independent worker

Team collaboration

Job description

U.S. Legal Support is seeking a Client Support Analyst to be the primary contact for clients, handling inquiries by phone and email and ensuring timely resolutions.

The role emphasizes strong customer service, attention to detail, and ability to juggle multiple priorities in a fast-paced setting. The position involves responding to inquiries, researching issues, setting up new client accounts, processing settled cases, and providing pricing information.