Client Support Coordinator

U.S.-Legal-Suppor; Brooklyn (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

U.S. Legal Support is seeking a Client Support Analyst to act as the primary contact for clients, handling inquiries via phone and email with accuracy and professionalism. The role emphasizes strong communication, multitasking, and timely issue resolution.

You will set up new client accounts, assist with portal navigation, and coordinate with internal teams to meet service levels while delivering excellent client service in a fast-paced environment.

Qualifications

• 3+ years of customer service or client support experience.
• Professional phone and email communication skills.
• Administrative or office experience preferred.

Responsibilities

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Set up new client accounts and assist with portal navigation.
• Process settled cases and perform transcript/video status checks.
• Provide pricing information for completed jobs.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Able to work independently

Collaborative

Job description

About U.S. Legal Support

U.S. Legal Support is a nationwide leader in litigation support services. We are committed to delivering exceptional service and solutions to our clients while fostering a collaborative and professional work environment.

Position Summary

The Client Support Analyst serves as the primary point of contact for clients, providing support via phone and email to ensure timely resolution of inquiries. This role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Set up new client accounts and assist with portal navigation.
• Process settled cases and perform transcript/video status checks.
• Provide pricing information for completed jobs.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Qualifications

• 3+ years of customer service, client support, or related experience.
• Professional phone and email communication skills.
• Prior administrative or office experience preferred.
• Legal industry experience is a plus but not required.

Skills

• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Client-focused, professional, and dependable.
• Ability to work independently and collaboratively.
• Adaptable and comfortable in a fast-paced environment.