Client Support Agent - 2026

Kaizen Advance; Atlanta (GA); Remote; USD 20,664 - 34,440; Part time

Benefits offered by this job

Flexible work schedule

Performance-based compensation

Work from home

Job summary

A consulting company based in Atlanta is hiring a Client Support Agent as an independent contractor. This remote position requires strong problem-solving and communication skills. The role involves handling customer service calls, resolving inquiries, and complying with program requirements. Applicants must be U.S. residents, at least 18 years old, and able to work a minimum of 15 hours per week. No degree is necessary, making this an excellent opportunity for motivated individuals seeking flexibility and the potential for performance-based compensation.

Qualifications

• Legal US Resident and Citizen.
• At least 18 years of age.
• Able to pass a 7-year criminal background check.
• Available to work at least 15 hours a week.

Responsibilities

• Handle customer service calls professionally.
• Resolve customer inquiries professionally and efficiently.
• Maintain compliance with program requirements.

Skills

Outstanding problem-solving skills

Excellent communication skills

Ability to manage stress

Basic computer skills

Job description

Job Description

Background

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work‑from‑home (remote) opportunities. We are onboarding independent customer service contractors to service client support programs for nationally recognized brands. Client Support Agents will work from home and be the primary link between our clients' current and potential customers.

Position

Client Support Agent – Independent Contractor (not an employee role). This opportunity is best suited for individuals who can work independently, follow structured processes, and meet performance expectations without constant supervision.

Job Duties

• Handle customer service calls professionally.
• Resolve customer inquiries professionally and efficiently.
• Accurately document call details and outcomes.
• Meet attendance, quality, and performance benchmarks.
• Maintain compliance with program requirements.

Requirements

What it takes to succeed:

• Outstanding problem‑solving skills.
• Patience and empathy – ability to manage stress and work under pressure.
• Excellent communication skills in writing and verbal, with outstanding listening skills.
• Ability to provide knowledgeable, friendly, and professional customer service.
• Experience navigating and efficiently using program tools and software.
• Basic computer skills.

Qualifications:

• Must be a legal US Resident and Citizen.
• Must be at least 18 years of age.
• Must be able to pass a 7‑year criminal background check.
• Must be able to work at least 15 hours (30 intervals) a week.
• No degree necessary – a great work‑from‑home opportunity for anyone ready to invest in themselves and work hard.
• Previous customer service experience is preferred, but not required.

Technology Requirements

• Windows 11 ONLY – no Chromebooks or Macs allowed.
• 8 GB RAM PC (minimum), 16 GB RAM PC (preferred).
• Dual monitors.
• Noise‑canceling USB headset.
• Hardwired internet connection (Ethernet; no Wi‑Fi).

Important Details

• Certification and startup requirements apply.
• Contractors are responsible for managing their schedule and performance.
• Apply only if you are prepared to meet professional standards and commit fully to certification and onboarding.

Benefits

• No degree necessary – a great work‑from‑home opportunity for anyone ready to invest in themselves and work hard.
• You can create your work schedule to fit your needs, whether you want a full‑time or part‑time schedule.
• You have the opportunity to receive performance‑based compensation or other incentives.
• You can work remotely.