On Call Client Coordinator

Visiting Angels of Gastonia; Gastonia (NC); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading home care agency is seeking on-call staff for flexible part-time positions. Responsibilities include answering calls, scheduling caregivers, and maintaining client information. Ideal candidates will have scheduling or call center experience and a high school diploma. Opportunities for advancement and remote work are available.

Benefits

On-the-job training

Opportunities for advancement

Work from home

Qualifications

• 2 years of experience in an office setting, preferably in private duty homecare.
• Proficiency in Microsoft Office applications and scheduling systems.

Responsibilities

• Answer calls professionally and handle scheduling for caregivers.
• Maintain client and caregiver information in the database.
• Provide updates to supervisors and maintain confidentiality.

Skills

Scheduling

Call Center Experience

Communication

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Home Care Agency Software

Job description

Benefits:

Work from home

Company parties

Opportunity for advancement

Training & development

Job description

Visiting Angels Gastonia Home Care Agency is looking to staff during our on-call hours. We currently have 2 positions available. This would be a perfect opportunity for someone looking for a flexible second job. On-call schedule will be as follows: The weekday position will be Mon-Thur 5p-8a. The weekend position starts 4pm on Friday and goes until 9am Monday morning.

MUST HAVE SCHEDULING OR CALL CENTER EXPERIENCE

PRINCIPAL ACCOUNTABILITIES :

Answer telephone professionally and courteously.

Must be available at all times during the assigned shift to answer and handle calls appropriately from anywhere.

Average volume of calls- Weeknights: 4-5 calls (usually between 5-8p and from 7-8a. You may occasionally have a call during the night and would need access to your phone at all times. Weekend: 10-15 calls. Times vary.

You are required to have access to your phone at all times during shift.

Schedule caregiver team for hours of service for clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.

Fill open shifts from emergency call outs of caregivers.

Maintain computer schedules and ensure timely data entry for clients and caregivers.

Enter and maintain client and caregiver information in the database.

Provide regular updates to the direct supervisor and office staff

Provide email to office staff detailing nightly and weekend activity.

Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.

Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.

Demonstrate dependability and reliability.

Maintain professionalism, provides support and encouragement to the caregiver team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED :

Home care agency software experience preferred.

High school diploma and two years of experience in an office setting, preferably in private duty homecare.

Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.

Ability to listen and communicate clearly, fluently in English and diplomatically orally and in writing.

Ability to remain flexible, resilient, calm and maintain a sense of humor.

Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.

Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.

Ability to lawfully work in the U.S.

Pays $175 per weekend.

Job Type: Part-time

Pay: Weekday position: $175 Weekend position: $225

Benefits:

On-the-job training

Opportunities for advancement

Work from home

Schedule:

Monday - Thursday 5p-8a

Friday 4p - Monday 9a

On call

Work Location: Remote

This is a remote position.