Customer Support Specialist (TeamUp)

DaySmart; United States; Remote; USD 33,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist to join their team. This remote position focuses on weekend support, requiring excellent communication skills and a strong technical aptitude. The role involves responding to customer inquiries, coordinating a weekend team, and ensuring high customer satisfaction. Ideal candidates will have 3+ years of experience in similar roles and the ability to work independently.

Benefits

Diversity and Equal Opportunity

Training and Support

Qualifications

• 3+ years in similar roles.
• Experience working with software.

Responsibilities

• Respond to customer queries via phone, email, video, or chat.
• Support and coordinate a team for maximum productivity.
• Act as the voice of the customer internally.

Skills

Communication

Technical Aptitude

Multitasking

Job description

Office Hours
Saturday - Wednesday 8am - 4:30pm UK hours, with a schedule to work Monday - Friday during training.
Remote based position out of the UK.

Who We Are
DaySmart is a provider of business management software, specializing in scheduling and workflow solutions for various industries worldwide. Our award-winning software, TeamUp (goteamup.com), is an all-in-one management solution for independent fitness gyms, studios, and boxes. Our clients include CrossFit gyms, yoga studios, martial arts centers, and personal trainers. Since 2012, we've helped thousands of businesses with payments, scheduling, and member management.

Responsibilities
We are seeking a Customer Support Specialist to join our team, focusing on weekend support (Saturday-Wednesday) with opportunities to shape processes and develop your career. You will need to effectively communicate TeamUp software features, handle high volumes of customer inquiries via multiple channels, oversee a weekend team, and work proactively and independently.

Additional Responsibilities

• Respond to customer queries via phone, email, video, or chat.
• Support and coordinate a team for maximum productivity and customer satisfaction.
• Identify customer needs and match them with our software features.
• Inform customers about new features.
• Follow up to ensure technical issues are resolved.
• Act as the voice of the customer internally, providing updates on feature requests and roadblocks.
• Contribute to help guides and maintain high customer satisfaction standards.

Requirements

• Experience working with software and strong technical aptitude.
• Excellent communication skills in English, both written and spoken.
• Ability to multitask and work independently in a remote environment.
• 3+ years in similar roles, with flexibility to rotate between weekend and weekday schedules.
• Customer service skills, patience, and the ability to handle escalations.

Preferred Skills

• Experience with fitness businesses or SaaS software.

Salary
£33,000 per year, based on experience and qualifications.

Why Work For Us
Join a small, impactful team that values your voice and offers great communication platforms, support, and training. We are committed to diversity and equal opportunity.