Client Support Administrator (Part-time)

Duncan & Toplis Group; Stamford (CT); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Hybrid working

CPD and training

Flexible hours

Job summary

Duncan & Toplis is seeking a part-time Client Support Administrator in Stamford to provide administrative support to the Business Services team. The role requires strong organizational skills, attention to detail, and professional client interaction.

It includes reception duties, diary management, and collaboration across offices in a hybrid working model. The position supports flexible working arrangements and offers CPD and training opportunities to develop professional skills within a

Qualifications

• Provide administration and client support to the Business Services team.
• Strong organisational skills and attention to detail required.
• Excellent communication, both verbal and written.

Responsibilities

• Manage client communications and maintain accurate records.
• Coordinate documentation and assist the team to meet service targets.
• Oversee reception and greet clients.
• Schedule and track meetings, manage diaries for Managers and Directors.
• Support bank confirmations and debtors/creditors processes.
• Assist with client take-on and disengagement procedures.

Skills

Organisational skills

Attention to detail

Communication skills

Team collaboration

Tools

Microsoft Office

Job description

Client Support Administrator (Part-time)

We're looking for a Client Support Administrator to provide administrative and client support to our Business Services team in our Stamford Location. Please note this role is part-time at 30 hours per week.

The role involves managing client communications, maintaining accurate records, coordinating documentation, and assisting the team to ensure a high standard of client service. The ideal candidate will have excellent organisational skills, strong attention to detail, and a professional approach to client interactions.

What does this role involve?

Working as part of the client support administration team, you will provide a quality administration service to support our client delivery teams and to achieve service line targets, and ensure operational objectives are met.

Teamwork

You will collaborate with colleagues, share knowledge and support your team and hub to achieve shared objectives and deliver positive outcomes for clients and the organisation.

You will provide clear, timely support, responding to queries promptly and ensuring accurate communication. A strong focus on service and attention to detail helps build trust and a positive client experience.

Skills and experience

We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities. To be successful, you will:

• Support the client delivery teams and all offices in all administrative and day-to-day operational matters, working collaboratively with colleagues across the whole team - this may include managing meeting rooms, looking after facilities, coordination of team meetings, coordination of diaries for Managers, Associates and Directors for client meetings, supporting events, filing and other tasks as required.
• Manage the reception area, which will include greeting clients.
• Ensure all work within the typing pool is properly scheduled and delivered on time.
• Oversee the process of obtaining confirmations from the bank and, if applicable, debtors/creditors.
• Arrange timely submission of financial statements and other documents with relevant regulatory bodies, including assisting with management of the job stages on practice management for filing deadlines and submissions.
• Administer the client take-on, maintenance and disengagement procedures, ensuring relevant forms are completed per standard operating procedures (SOPs), letters are issued, and systems are kept up to date.
• Act as a designated Fire Warden and First Aider as part of day-to-day duties, conducting basic safety checks of fire equipment, escape routes and first aid supplies, and supporting emergency procedures including evacuations and first aid response.
• Maintain flexibility in working location, with a willingness to travel to other sites within a reasonable distance as required.

What we are looking for

• Flexibility to travel to other offices to support cover.
• Strong IT skills with a working knowledge of Microsoft Office.
• Effective organisation and communication skills, both verbal and written.
• Production of accurate and timely work within your service line.
• Excellent attention to detail.
• The ability to work effectively as part of a wider team.
• Developing understanding of data protection requirements.

Join Duncan & Toplis

From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we're committed to helping our people maintain a healthy and balanced lifestyle.

We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training and CPD.

Our values of trust, partnership, and inclusivity are at the forefront of everything we do.

Full support and 18 weeks full pay for maternity and adoption leave, inclusive of statutory maternity and adoption pay, and two weeks full pay paternity leave for eligible team members.

Fully supported training and CPD

Continuous learning support to help develop skills and long-term goals through mentoring, coaching, technical and soft skill training.

Death in service

Insured benefit available to all team members up to the age of 65, four times annual salary. Conditions apply.

Discounted wills and power of attorney

50% discount for team members and their partners and 25% discount for team members' parents and children.

Enhanced holidays

Minimum of 22 days annual leave (plus bank holidays), increasing to 27 days after five years of service and for managers. 32 days (plus bank holidays) for directors.

Private medical insurance

Non-subsidised purchase through a group company scheme.

Flexible annual leave

Buying or selling of annual leave up to five days. Conditions apply.

Talent referral bonus

Bonus payments up to £1,000 on successful candidate referrals for eligible team members.

Employer contribution starts at 3% with length of service-related increases and up to 7% matched contributions for eligible team members.

Half day paid leave matched with half day annual leave for voluntary and charitable activities.

Employee assistance programme for 24/7 confidential support from trained counsellors and access to trained mental health advisers.

Team milestone award

Milestone celebration rewards at five, 10, 15 and 25 years with additional benefits, experience vouchers, and gifts.

Online fitness classes

Online fitness programmes with a variety of workouts, including yoga, pilates, strength training, and cardio.

Permanent health insurance

Permanent health insurance is available to eligible team members who have one years continuous service. Conditions apply.

Agile working - hybrid/flexible

Flexible working hours and locations (office or home) for a better work life balance.

Enhanced sickness entitlement

Four weeks full pay followed by four weeks half pay (on completion of probationary period and subject to terms and conditions of employment).

Study leave

Study leave to help achieve fully supported qualifications.

EV salary sacrifice scheme

Salary sacrifice scheme to lease an electric vehicle, smart charger, EV energy tariff, and free miles in one hassle-free package.

Management and leadership academy

Our development programmes are designed for all career stages, from the first step into management through to our six-month leadership academy.

Healthcare workplace app

Empowering team members with digital-first tools and professional care, including guidance, consultations, and support for mental and physical wellbeing.

Fully supported qualifications

Helping the next generation of accountants and advisers to achieve formal, industry-recognised qualifications.

Cycle to work scheme

Purchase a bike through this scheme and pay it back over a 12-month period.