Remote Competency Assessor

Quilter; United States; Remote; USD 80,000 - 107,000; Full time

Benefits offered by this job

Holiday 26 days

Pension scheme

Private medical insurance

Life assurance

Job summary

Quilter is seeking a Level 4 Diploma qualified Remote Competency Assessor to join its Supervision department. This SMCR certified role focuses on conducting competency assessments for advisers remotely, enforcing oversight contracts, and coaching against regulatory standards.

You will educate Appointed Representatives on Treating Customers Fairly, deliver risk assessments, and provide regular management feedback while using our in-house tools to monitor and improve competence across the adviser

Qualifications

• Must hold Level 4 Diploma and have proven experience in financial services.
• Experience in supervision/TC supervisory functions is desirable.
• Ability to follow compliance rules and enforce standards across the network.

Responsibilities

• Conduct competency assessment meetings remotely across adviser population using in-house tech.
• Explain and enforce oversight contract for Appointed Representatives and Registered Individuals.
• Educate on Treating Customers Fairly and achieving Good Customer Outcomes.
• Deliver risk assessment regime and assess required skills and knowledge.
• Provide coaching and feedback, escalate identified failings to Compliance Partner.
• Provide regular feedback to senior management on issues identified within Quilter group.
• Conduct customer care calls to substantiate findings or support competency sign-off.
• Manage issues through enhanced monitoring and governance action plans.

Skills

Communication skills

Questioning skills

Independent work

Risk assessment

Self-starter

Education

Level 4 Diploma

Tools

Microsoft Office

Job description

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 4

Department: Supervision

Location: Fully remote

Contract: Permanent

Our Remote Competency Assessor will be responsible for completing competency assessment meetings remotely across our adviser population, using our in-house technology, identifying any development areas, and progressing these through appropriate action plans.

You will use your knowledge and experience in your day-to-day role and can be a cross functional worker, pulling on information from all areas of the business.

You will explain and enforce the oversight contract with Appointed Representatives and Registered Individuals detailing the requirements, methods of assessment used and timescales to be applied.

You’ll educate Appointed Representatives and Registered Individuals in respect of their compliance requirements, “Treating Customers Fairly” responsibilities and achieving Good Customer Outcomes.

Delivering the risk assessment regime to Appointed Representatives and Registered Individuals and assess the skills, competencies and knowledge required to maintain competence.

Conduct Adviser Reviews - completing reports, providing coaching and feedback, identifying risks, and escalating any identified failings through to the Firm Compliance Partner.

You will be providing regular feedback to senior management on any issues identified within the Quilter group.

You’ll conduct customer care calls as appropriate when needing to substantiate findings or to support competency sign off.

Manage identified issues to conclusion through effective use of enhanced monitoring events action Plans and Governance actions plans.

_ NB: This is a SMCR certified role: CASS Oversight, Functions requiring qualifications & Manager of Certification employees _

About You

To succeed in this role, you must be Level 4 Diploma qualified as a minimum and have proven experience in working within the financial services sector, ideally but not essentially within a T&C supervisory function.

We are looking for someone who is a self-starter, motivated, inquisitive by nature and can work independently on their own initiative.

You must also be computer literate and be familiar with Microsoft Office.

You will have the ability to follow compliance rules and enforce the standards as directed by the network.

You will have strong communication skills in particular strong questioning skills and will be able to display sound judgment when assessing risks and developing action plans.

Experience of Network/National and IFA/restricted advice models desirable but not essential to the role.

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#Quilter

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Strong er together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.