Client Support

Isaiah House, Inc.; Valley (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) Matching

Paid Holidays

Vacation & Sick Leave

Weekly Payday

Meaningful Work

Job summary

Isaiah House, Inc. is seeking a dedicated Client Support Specialist at the Oliva Center in Louisville, Kentucky. This role focuses on ensuring clients' needs are met and that participants follow program guidelines while staying safe.

You will collaborate with Programs and Medical staff, manage daily routines, transport clients to appointments, and maintain accurate paperwork and logs. Benefits include comprehensive insurance, 401(k) matching, paid holidays, and weekly pay.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to manage conflicts effectively.
• Knowledge of substance use disorder treatment paths and terminology.

Responsibilities

• Lead clients through their daily schedule to maintain structure.
• Ensure clients attend all activities and are where they should be.
• Collaborate with Programs/Medical staff to support client care.
• Maintain client and facility safety by following policies and procedures.
• Transport clients to and from appointments.
• Handle intake/discharge transport as needed.
• Ensure safe transport for clients wishing to leave, per protocol.
• Maintain up-to-date paperwork and log books.

Skills

Communication

Conflict resolution

Substance use knowledge

Education

High School Diploma or equivalent

Job description

Description

Isaiah House is looking for a dedicated and driven person to take on the role of Client Support at the Oliva Center in Louisville, Kentucky.

Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.

Employees receive benefits that include:

• Medical, dental, and vision insurance


• Basic life insurance at NO COST to you


• 401(k) matching


• Paid holidays


• Two-week vacation/sick pay on day of hire


• Weekly payday


• The joy and satisfaction of working for a company with a higher purpose!

Client Support Specialist ensures that clients needs are met and that the clients are following the rules set forth in the program guidelines while ensuring their safety. They will complete task in accordance with company policies and procedures.

SKILL SETS:

• Good verbal and written communication skills


• Conflict Management skills


• Working knowledge of substance use disorder treatment

JOB SPECIFIC FUNCTIONS:

• Maintain structure and routine by leading clients through their daily schedule


• Ensure clients are where they are supposed to be


• Work closely with Programs/Medical staff


• Maintain client/facility safety through follow through of company policy and procedure


• Driving clients to and from appointments


• Pick up and drop off of new intakes and discharges


• Ensure that any client wishing to leave, whether with or against staff advice, is transported to a safe location.


• Keep current all paperwork and operations related log books

Requirements

QUALIFICATIONS:

• High School Diploma or equivalent, preferred


• Valid KY Driver’s License