Client Engagement Specialist

Isaiah House Treatment Center; Harrodsburg (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

Isaiah House Treatment Center in Kentucky seeks a compassionate Client Engagement Specialist to join our nonprofit, Christ-centered addiction recovery organization. The role focuses on building relationships with clients, identifying disengagement early, and providing timely support to encourage continued participation in treatment and recovery.

The position emphasizes empathetic communication, active listening, and collaboration with clinical staff to promote durable engagement and successful

Qualifications

• Strong interpersonal and communication skills.
• Ability to actively listen and respond empathetically.
• Excellent observational and engagement identification abilities.
• Experience in client support, case management, behavioral health, or related field preferred.
• Ability to collaborate within a multidisciplinary team.
• Strong organizational skills and attention to detail, especially with documentation.
• Knowledge of recovery processes and ongoing treatment importance is preferred.
• Ability to build trust and maintain professional relationships with diverse populations.

Responsibilities

• Monitor client progress and engagement to identify early signs of potential treatment discontinuation.
• Conduct regular check-ins with clients to support engagement and transition into the program.
• Build trust and connection within the Isaiah House community.
• Provide empathetic support and active listening to address client needs.
• Identify early disengagement signs and intervene to prevent leaving treatment.
• Assist clients with problem-solving related to treatment and stressors.
• Educate clients on continued treatment and recovery processes.
• Collaborate with clinical staff and leadership to address barriers to commitment.
• Develop strategies to enhance client retention and motivation.
• Maintain accurate documentation of client interactions in line with policy.
• Participate in staff and executive meetings to share insights.

Skills

Interpersonal skills

Active listening

Empathy

Documentation

Team collaboration

Job description

Join an Award-Winning Team!

Kentucky’s #1 Residential Addiction Treatment Center in Newsweek’s America’s Best Residential Addiction Treatment Centers 2026 ranking.

This recognition reflects our commitment to providing compassionate, evidence-based addiction treatment and helping individuals build a foundation for lasting recovery.

Description

Join an Award-Winning Team!

Isaiah House is proud to be recognized as Kentucky’s #1 Residential Addiction Treatment Center in Newsweek’s America’s Best Residential Addiction Treatment Centers 2026 ranking. This recognition reflects our commitment to providing compassionate, evidence-based addiction treatment and helping individuals build a foundation for lasting recovery.

Come for the career. Stay for the mission. Change lives along the way.

Isaiah House is a nonprofit, Christ-centered addiction recovery organization serving individuals and families across Kentucky.

We provide evidence-based, holistic care through a full continuum of services, from residential treatment to outpatient services and recovery support. We are seeking a compassionate and dependable Client Engagement Specialist to join our Team. The Client Engagement Specialist plays a vital role in supporting client retention and promoting successful recovery outcomes. This position focuses on building strong relationships with clients, identifying early signs of disengagement, and providing timely support to encourage continued participation in treatment and recovery.

Key Responsibilities

• Monitor client progress and engagement to identify early signs of potential treatment discontinuation
• Conduct regular (hourly) check-ins with clients, including new admissions, to support engagement and ensure a smooth transition into the program.
• Build trust, rapport, and a strong sense of connection within the Isaiah House community
• Provide empathetic support, active listening, and encouragement to address client needs and concerns
• Identify early warning signs of disengagement, frustration, or intent to leave treatment
• Provide immediate support, de-escalation, and intervention for clients at risk of leaving
• Assist clients in problem-solving challenges related to treatment, personal stressors, or general concerns
• Educate clients on the importance of continued treatment and the recovery process
• Collaborate with clinical staff, TCMs, and leadership to address barriers impacting client commitment
• Develop and support strategies to enhance client retention and motivation
• Maintain accurate and timely documentation of client interactions and interventions in accordance with company policy
• Participate in Staff and Executive meetings and contribute insights to improve client engagement and retention efforts
• Reinforce Isaiah House’s Core Values and Mission, emphasizing commitment to each client’s success

Qualifications & Skills

• Strong interpersonal and communication skills with a compassionate, client-centered approach
• Ability to actively listen and respond empathetically to diverse client needs
• Excellent observational skills with the ability to identify early signs of disengagement or distress
• Experience in client support, case management, behavioral health, or a related field preferred
• Ability to collaborate effectively within a multidisciplinary team environment
• Strong organizational skills and attention to detail, particularly with documentation
• Knowledge of recovery processes and the importance of ongoing treatment is preferred
• Ability to build trust and maintain professional relationships with diverse populations

At Isaiah House, we are committed to creating a nurturing environment that promotes growth, resilience, and community connection. We offer a supportive culture that values your contributions and provides opportunities for professional development as you help clients achieve lasting recovery.

Requirements

• Experience in social work, psychology, counseling, or a related field preferred but not required.
• Proven experience in client engagement, case management, or related roles
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Empathy, patience, and a genuine desire to support clients’ recovery journey
• Ability to work independently and as part of a multidisciplinary team
• Knowledge of mental health, addiction recovery, or related treatment modalities is a plus
• Join our organization and be part of a compassionate team committed to making a meaningful difference in clients’ lives. We offer a supportive work environment, opportunities for professional growth, and a chance to contribute to a positive impact on community well-being.