Client Support

Motion Recruitment Partners LLC; Greensburg (Westmoreland County); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Recruitment Partners LLC in Greensburg, PA is seeking an onsite Client Support specialist to identify, manage, escalate, and resolve technical issues across desktops, printers, and networks. You will install and configure software, drivers, and system components while supporting users in a fast-paced warehouse and office environment.

The role requires 3–5 years of technical support and customer service experience, plus strong communication skills to explain issues clearly.

Qualifications

• 3–5 years of related technical support experience or an equivalent combination of education and experience.
• 3–5 years of customer service experience.
• Excellent communication skills, with the ability to explain technical issues to non‑technical users and document tickets clearly.
• Ability to work in a team environment and commit to a flexible work schedule.

Responsibilities

• Provide basic technical support and troubleshoot application and software issues on desktops, laptops, printers, and Android devices.
• Install, configure, and maintain operating systems and applications on workstations and network devices.
• Troubleshoot and repair hardware, peripherals, networking, and mobile devices.
• Log tickets for work performed and maintain accurate documentation.
• Work onsite in a warehouse and office environment, including wearing appropriate safety gear.
• Support users in a flexible work schedule, including night warehouse operations as needed.

Skills

Technical support

Customer service

Communication

Teamwork

Education

Bachelor’s degree preferred

A+ certification preferred

Tools

Imaging tools

Deployment tools

Remote desktop tools

Job description

Client Support

Identify, manage, escalated, and resolve technical issues. Install and configure software, print drivers, utilities, and other system components on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Responsibilities

• Provide basic technical support and troubleshoot application and software issues on desktops, laptops, printers, and Android devices.
• Install, configure, and maintain operating systems and applications on workstations and network devices.
• Troubleshoot and repair hardware, peripherals, networking, and mobile devices.
• Log tickets for work performed and maintain accurate documentation.
• Work onsite in a warehouse and office environment, including wearing appropriate safety gear.
• Support users in a flexible work schedule, including night warehouse operations as needed.

Qualifications

• 3–5 years of related technical support experience or an equivalent combination of education and experience.
• 3–5 years of customer service experience.
• Excellent communication skills, with the ability to explain technical issues to non‑technical users and document tickets clearly.
• Ability to work in a team environment and commit to a flexible work schedule.
• Technical skills: proficiency with OS installation, configuration, troubleshooting, user profiles, permissions, registry, and system recovery tools; experience with imaging and deployment tools; hardware and peripheral troubleshooting; BIOS/UEFI, drivers, firmware updates; networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and remote desktop tools (RDP, Teams, LogMeIn).
• Preferred: 3–5 years of technical experience, experience troubleshooting desktops, printers, and notebooks, and strong user support of MSOffice.
• Education: Bachelor’s degree preferred but not required. A+ or other Microsoft certification preferred.

Location & Schedule

• Onsite – Greensburg, PA facility.
• Work schedule: Monday–Friday, 8:00–17:00 (three days) and 10:00–19:00 (two days) with occasional support for night warehouse operations.
• Four‑week training will be provided via partner program.