Client Sucess Manager

Spectraforce; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Spectraforce is seeking a results-driven Business Development leader to identify high-potential prospects and drive new client acquisition. You will develop targeted outreach to engage decision-makers, build and nurture executive relationships, and manage a team of BDRs and inside sales professionals.

Responsibilities include leading outreach campaigns, collaborating with Sales and Leadership, and ensuring seamless lead-to-opportunity transitions while traveling as needed to client meetings and

Qualifications

• Bachelor's degree in business, marketing, IT services, or related field, or equivalent experience.
• 4+ years in business development, inside sales, or strategic sales, preferably in staffing or IT services.
• Proven ability to generate qualified leads and build sales pipelines.
• Experience engaging GCCs, enterprise clients, or large strategic accounts in India preferred.
• Strong cold-calling, email outreach, and consultative selling with measurable results.
• Solid understanding of IT services, staffing, talent solutions, and technology roles.
• Excellent written and verbal communication and stakeholder management skills.
• High organization, planning, and time management skills.
• Proficient with CRM platforms and sales enablement tools.
• Willingness to travel for client meetings and events.

Responsibilities

• Collaborate with Sales and Leadership to identify high-potential prospects and growth opportunities.
• Drive business development initiatives to acquire new clients, including GCCs in India.
• Develop targeted outreach to engage key decision-makers across prospective client organizations.
• Generate qualified leads through proactive outreach via email, phone, LinkedIn, and networks.
• Analyze prospect requirements to craft personalized engagement approaches and value propositions.
• Build and nurture relationships with senior stakeholders across HR, Talent Acquisition, Technology, and Business leadership.
• Monitor pipeline health, conversion metrics, and outreach effectiveness; drive process improvements.
• Maintain accurate records of sales activities, opportunities, and client interactions in the CRM.
• Coordinate with internal teams to ensure smooth lead-to-opportunity transition.
• Represent the organization at client meetings, events, and conferences as required.

Skills

Business development

Lead generation

Sales pipeline

Strategic selling

Cold-calling

Relationship building

CRM proficiency

Team management

Outbound outreach

Networking

Education

Bachelor's degree in business

Tools

CRM platforms

Microsoft Office

Sales enablement tools

Job description

Key Responsibilities:

• Collaborate with the Sales and Leadership teams to identify high-potential prospects, strategic accounts, and growth opportunities.
• Drive business development initiatives focused on acquiring new clients, including Global Capability Centers (GCCs) operating in India.
• Develop and execute targeted outreach strategies to engage key decision-makers across prospective client organizations.
• Generate qualified leads through proactive outreach via email, phone, LinkedIn, industry networks, and other channels.
• Analyze prospect requirements and business challenges to craft personalized engagement approaches and value propositions.
• Build and nurture relationships with senior stakeholders, including HR, Talent Acquisition, Technology, and Business leaders.
• Manage and mentor a team of business development representatives/inside sales professionals, ensuring achievement of individual and team targets.
• Monitor pipeline health, conversion metrics, and outreach effectiveness while driving continuous process improvements.
• Maintain accurate and up-to-date records of all sales activities, opportunities, and client interactions within the CRM system.
• Adapt communication styles and engagement strategies based on client needs, industry trends, and market feedback.
• Conduct consistent outbound business development activities, including calls, meetings, networking initiatives, and account-based prospecting.
• Coordinate with internal delivery, recruitment, and leadership teams to ensure seamless transition from lead generation to opportunity conversion.
• Represent the organization at client meetings, industry events, conferences, and networking forums as required.

Required Knowledge, Skills, and Experience:

• Bachelors degree in business, Marketing, Human Resources, Information Technology, or a related field (or equivalent experience).
• Minimum 4 years of experience in business development, inside sales, client acquisition, or strategic sales, preferably within staffing, recruitment, IT services, consulting, or professional services organizations.
• Proven track record of generating qualified leads, building sales pipelines, and acquiring new business.
• Experience targeting and engaging Global Capability Centers (GCCs), enterprise clients, or large strategic accounts in India will be preferred.
• Strong cold-calling, email outreach, and consultative selling capabilities with measurable results.
• Sound understanding of IT services, staffing, talent solutions, and technology roles.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Strong interpersonal, networking, and relationship-building capabilities.
• High level of organization, planning, and time management skills.
• Proficiency in Microsoft Office Suite, CRM platforms, and sales enablement tools.
• Ability to work independently in a fast-paced, target-driven environment.
• Willingness and flexibility to travel as required for client meetings, business development activities, and industry events.