Client Success & Tech Support Specialist

Wipro; Dallas (Luzerne County); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro is seeking a technical support professional to provide effective support to the process, resolve client issues, and escalate as needed to meet SLAs. Responsibilities include handling inquiries via phone/email, maintaining documentation, and ensuring adherence to contract SLAs.

The role emphasizes customer service quality, problem diagnosis, and ongoing self‑help documentation to speed resolutions. Additional duties include leveraging knowledge bases and pursuing product training to stay

Qualifications

• Mandatory Skills: Customer Service
• Experience: 1-3 Years

Responsibilities

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA s defined in the contract

Skills

Customer Service

Job description

Wipro is seeking a technical support professional to provide effective support to the process, resolve client issues, and escalate as needed to meet SLAs. Responsibilities include handling inquiries via phone/email, maintaining documentation, and ensuring adherence to contract SLAs.

The role emphasizes customer service quality, problem diagnosis, and ongoing self‑help documentation to speed resolutions. Additional duties include leveraging knowledge bases and pursuing product training to stay