Client Success & Tech Manager (Hybrid)

Circana; Fort Worth (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Circana in Fort Worth is seeking a Client Service Tech Manager to lead a key established account in a hybrid, client-facing role. You will manage databases, plan projects, and deliver analytics-based recommendations to executives, including C-suite, while coaching team members and ensuring contractual solutions meet business needs.

The position emphasizes strong communication, problem-solving, and multi-tasking in a fast-paced environment with a culture of learning.

Qualifications

• 3-5+ years of experience preferred.
• CPG/consumer goods experience a plus.
• Translate data and analysis into implications.
• Ability to manage multiple requests and tasks.
• Experience with data and strong communication.

Responsibilities

• Database delivery and maintenance via Unify Dimension Builder.
• Project planning and execution.
• Issue management and problem solving.
• People management (direct reports in addition to client).
• Conduct and recap monthly client reviews.
• Excel and Unify reporting; analytical mindset; Genius Script.
• Create client-ready content for top-down presentation.
• Manage client user base, ad-hoc requests, and expectations.
• Demonstrate Circana behaviors.

Skills

Client relationship management

Analytical thinking

Communication skills

Project management

Multi-tasking

Education

Bachelor's degree

Tools

Unify Dimension Builder

Excel

Genius Script

Job description

Circana in Fort Worth is seeking a Client Service Tech Manager to lead a key established account in a hybrid, client-facing role. You will manage databases, plan projects, and deliver analytics-based recommendations to executives, including C-suite, while coaching team members and ensuring contractual solutions meet business needs.

The position emphasizes strong communication, problem-solving, and multi-tasking in a fast-paced environment with a culture of learning.