Client Service Tech Manager - Hybrid: Fort Worth

Circana; Fort Worth (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Circana in Fort Worth is seeking a Client Service Tech Manager to lead a key established account in a hybrid, client-facing role. You will manage databases, plan projects, and deliver analytics-based recommendations to executives, including C-suite, while coaching team members and ensuring contractual solutions meet business needs.

The position emphasizes strong communication, problem-solving, and multi-tasking in a fast-paced environment with a culture of learning.

Qualifications

• 3-5+ years of experience preferred.
• CPG/consumer goods experience a plus.
• Translate data and analysis into implications.
• Ability to manage multiple requests and tasks.
• Experience with data and strong communication.

Responsibilities

• Database delivery and maintenance via Unify Dimension Builder.
• Project planning and execution.
• Issue management and problem solving.
• People management (direct reports in addition to client).
• Conduct and recap monthly client reviews.
• Excel and Unify reporting; analytical mindset; Genius Script.
• Create client-ready content for top-down presentation.
• Manage client user base, ad-hoc requests, and expectations.
• Demonstrate Circana behaviors.

Skills

Client relationship management

Analytical thinking

Communication skills

Project management

Multi-tasking

Education

Bachelor's degree

Tools

Unify Dimension Builder

Excel

Genius Script

Job description

Client Service Tech Manager - Hybrid: Fort Worth

Requisition Number: SRMGR022341

• Posted : August 24, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Fort Worth, TX 76179, USA

Description

Let's be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

You will manage a key established account as fully dedicated client-facing support, working independently to ensure the custom database and contracted solutions have the necessary components required for the business to execute in the marketplace.

You are responsible for fostering a strong client relationship, becoming the client’s trusted advocate, proactively providing recommendations and solutions to help them answer key questions. You will engage with all levels of the client user base including C-suite.

Job Responsibilities

• Database Delivery and Maintenance via Unify Dimension Builder.
• Project Planning and Execution.
• Issue Management and Creative Problem-Solving.
• People Managing (direct reports in addition to client).
• Conducting and recapping the client's monthly new item review.
• Excel and Unify Reporting; Analytical mindset; Use of Genius Script.
• Creating client-ready content that will be presented to the top-down within the organization.
• Manage client user base, ad-hoc requests, and expectations.
• Demonstration of Circana behaviors.

Requirements

- 3-5+ years of experience a plus.

- Consumer Packaged Goods (CPG) company experience a plus.

- Demonstrated expertise in translating data and analysis into relevant implications.

- Ability to handle multiple requests/actions needed (multi-tasking skills).

- Experience with data.

- Strong Communication skills, both written and verbal.

- Demonstrated problems solving skills.

- Strong project management and process skills.

- Able to engage in consultative manner with clients when helping solve/manage content deliverables.

- Bachelor's degree preferred.

As well as the technical skills, experience and attributes that are required for the role