Client Success & Support Specialist

Serenity Healthcare; Fairfax (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days

Opportunities for advancement

Job summary

A growing organization is seeking a Customer Support Specialist in Virginia to provide one-on-one support in a structured program aimed at helping individuals build positive habits. The ideal candidate will have over 2 years of professional experience, excellent communication skills, and a passion for helping others. Benefits include 90% employer-paid insurance, a 401(k) plan, PTO, and a supportive team culture. This is a chance to make a meaningful impact while being part of a nurturing environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Excellent verbal and written communication skills.
• Ability to connect with people through patience and empathy.

Responsibilities

• Provide one-on-one support during scheduled sessions.
• Operate and monitor program tools and technology.
• Encourage participants using positive practices.
• Maintain accurate session notes and updates.

Skills

Customer service or hospitality

Education or coaching

Strong interpersonal skills

Clear communication

Job description

A growing organization is seeking a Customer Support Specialist in Virginia to provide one-on-one support in a structured program aimed at helping individuals build positive habits. The ideal candidate will have over 2 years of professional experience, excellent communication skills, and a passion for helping others. Benefits include 90% employer-paid insurance, a 401(k) plan, PTO, and a supportive team culture. This is a chance to make a meaningful impact while being part of a nurturing environment.