Client Success & Support Associate (Hybrid, Impactful)

boberdoo.com LLC; Mission (KS); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

15 days PTO

401(k) matching

Health coverage

Free weekly lunches at local restaurants

Job summary

boberdoo.com LLC in Mission, Kansas, is seeking a Client Services & Support Representative as a Level 1 Support Specialist. You’ll serve as a key link between clients and the development team, troubleshooting complex challenges and creating custom solutions that drive client success.

The role offers a hybrid work environment with flexibility, autonomy in project pursuits, and competitive salary. The benefits package includes 15 days PTO, 401(k) matching, health coverage, and free weekly lunches.

Qualifications

• Technical certifications or 2+ years of online customer service experience.
• Excellent communication skills and the ability to multitask efficiently.
• Proficiency in Excel and familiarity with basic online chat systems.

Responsibilities

• Address client issues via phone, email, and instant messaging.
• Develop and scope custom work orders for projects.
• Test new products and custom solutions to ensure quality.
• Identify upselling opportunities and support sales efforts.
• Build custom forms for client websites and troubleshoot issues.

Skills

Technical certifications

2+ years of online customer service experience

Excellent communication skills

Proficiency in Excel

Basic HTML knowledge

Job description

boberdoo.com LLC in Mission, Kansas, is seeking a Client Services & Support Representative as a Level 1 Support Specialist. You’ll serve as a key link between clients and the development team, troubleshooting complex challenges and creating custom solutions that drive client success.

The role offers a hybrid work environment with flexibility, autonomy in project pursuits, and competitive salary. The benefits package includes 15 days PTO, 401(k) matching, health coverage, and free weekly lunches.