Level 1 Support Specialist

boberdoo.com LLC; Mission (KS); Hybrid; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary

15 days PTO

401(k) matching

Health coverage

Free weekly lunches at local restaurants

Zusammenfassung

boberdoo.com LLC in Mission, Kansas, is seeking a Client Services & Support Representative as a Level 1 Support Specialist. You’ll serve as a key link between clients and the development team, troubleshooting complex challenges and creating custom solutions that drive client success.

The role offers a hybrid work environment with flexibility, autonomy in project pursuits, and competitive salary. The benefits package includes 15 days PTO, 401(k) matching, health coverage, and free weekly lunches.

Qualifikationen

• Technical certifications or 2+ years of online customer service experience.
• Excellent communication skills and the ability to multitask efficiently.
• Proficiency in Excel and familiarity with basic online chat systems.

Aufgaben

• Address client issues via phone, email, and instant messaging.
• Develop and scope custom work orders for projects.
• Test new products and custom solutions to ensure quality.
• Identify upselling opportunities and support sales efforts.
• Build custom forms for client websites and troubleshoot issues.

Kenntnisse

Technical certifications

2+ years of online customer service experience

Excellent communication skills

Proficiency in Excel

Basic HTML knowledge

Jobbeschreibung

This page details the responsibilities of the position of Client Services & Support Representative at boberdoo.com

Your Mission

As our Level 1 Support Specialist, you'll be the vital link between our clients and our development team. You'll tackle diverse challenges, from troubleshooting complex issues to creating custom solutions that drive our clients' success.

Key Responsibilities

• Address client issues via phone, email, and instant messaging with patience and clarity.
• Develop and scope custom work orders, advocating for the resources needed to make each project shine.
• Test new products and custom solutions to ensure top‑notch quality.
• Identify upselling opportunities and support sales efforts.
• Build custom forms for client websites and troubleshoot lead routing issues.

Your Toolkit

• Technical certifications or 2+ years of online customer service experience.
• Excellent communication skills and the ability to multitask efficiently.
• Proficiency in Excel and familiarity with basic online chat systems.
• Basic HTML knowledge is a plus.
• Experience with online support is beneficial, but not required.

Why Choose boberdoo.com?

Hybrid work environment with the flexibility to work where you're most productive. Autonomy to pursue projects you're passionate about. Opportunity to influence product development and company direction. Competitive salary and comprehensive benefits package including 15 days PTO and major U.S. holidays, 401(k) matching and profit sharing, Blue Cross Blue Shield health coverage, and free weekly lunches at local restaurants (if in‑office).

About Us

boberdoo.com is a leader in lead distribution software, processing over $12 million worth of sales leads daily. Our software is the backbone of lead companies across a multitude of industries, managing everything from advanced lead routing to billing, reporting and automation.

Ready to Take the Leap?

If you're excited about the prospect of a long‑term career where your curiosity and independence are valued, we want to hear from you! Submit your resume and cover letter to [e-mail] and take the first step towards a rewarding future with boberdoo.com. Join us in shaping the future of lead management – your journey starts here!