Manager of Client Success

Nexxen; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible Time Off policy

Matching 401k plan

Commuter Benefits Plan

Job summary

Nexxen is seeking a strategic Manager of Client Success for the Central Region. You will lead a high-performing team of 4-6 Client Success Managers, driving client satisfaction, retention, and revenue growth in a fast-paced digital advertising environment.

Reporting to the Sr Director, Central Client Success, you will be a proactive leader who fosters coaching, data-driven decision making, and collaboration across Sales, Product, Marketing, and Operations to maximize client value.

Qualifications

• 5+ years of experience in advertising, ad tech, or digital media, with a strong background in client services, account management, or media sales
• Expertise in programmatic advertising, CTV, and digital media platforms
• Strong analytical, communication and cross-functional collaboration skills, with the ability to influence internal and external stakeholders
• 2+ years managing teams, with a proven record of hiring, mentoring, motivating and scaling talent

Responsibilities

• Lead and develop a high-performing Client Success team of 4-6 individual contributors through coaching and continuous learning.
• Act as trusted advisors guiding clients toward business goals with data-driven media strategies and a customer-first mindset
• Oversee client relationships through the campaign lifecycle, focusing on retention, upsells, and revenue growth
• Design and implement scalable workflows and best practices to increase efficiency, team effectiveness, consistency, and client impact
• Escalate and resolve complex client issues
• Collaborate cross-functionally with Sales, Product, Marketing, Operations, Finance, and Legal to align client needs with Nexxen offerings
• Use data and insights to track KPIs and drive informed decisions
• Maintain deep knowledge of Nexxen’s product suite across channels
• Deliver measurable gains in client satisfaction, revenue growth, renewal rates, and revenue targets

Skills

Advertising

Ad tech

Digital media

Client services

Account management

Media sales

Programmatic advertising

CTV

Strategic thinking

Decision making

Planning

Team management

Data analysis

Communication

Cross-functional collaboration

Budget management

Job description

• We are seeking a strategic and experienced Manager of Client Success within our Central Region
• In this hands-on leadership role, you will manage a high-performing team of Client Success Managers focused on delivering exceptional client experiences, maximizing retention, and accelerating revenue growth
• Reporting to the Sr Director, Central Client Success, you will be a proactive, solution-oriented leader with a strong sales and operator mindset who uplifts the team, brings fresh ideas, and builds lasting client relationships
• You’ll collaborate cross-functionally across Sales, Product, Marketing, Operations, Finance, and Legal to maximize client value and align client success strategies with business goals, driving measurable impact and growth in a fast-paced digital advertising environment
• Lead and Develop: Manage and grow a high-performing Client Success team of 4-6 individual contributors, through coaching and a culture of continuous learning, accountability, and excellence
• Strategic Consulting: Empower the team to act as trusted advisors, guiding clients toward business goals through data-driven media strategies and a customer-first mindset
• Drive Growth: Oversee client relationships throughout the campaign lifecycle, focusing on retention, upsell opportunities, and revenue growth through strategic planning and proactive issue resolution
• Operational Excellence: Design and implement scalable workflows and operational best practices to increase efficiency, team effectiveness, consistency, and client impact
• Problem Solve & Represent: Act as an escalation point for complex client issues
• Collaborate Cross-Functionally: Partner across departments to ensure alignment between client needs, Nexxen’s offerings, and strategic business priorities
• Data-Led Decisions: Use data and insights to track KPIs, identify performance trends, and drive informed decision-making
• Product Mastery: Maintain deep knowledge of Nexxen’s full product suite across channels to maximize client value
• Deliver Results: Execute your strategy to deliver measurable gains in client satisfaction, revenue growth, renewal rates, upsells, and revenue targets

Benefits

• Comprehensive health benefits
• Flexible Time Off policy
• Matching 401k plan
• Commuter Benefits Plan

Qualifications

• 5+ years of experience in advertising, ad tech, or digital media, with a strong background in client services, account management, or media sales
• Expertise in programmatic advertising, CTV, and digital media platforms
• Strategic thinker with strong decision-making, planning, and organizational skills—grounded in operational rigor and a bias for action
• Demonstrated success managing large-scale strategic accounts and campaign budgets ($100M+), with clear success in revenue growth and client retention
• Strong analytical, communication and cross-functional collaboration skills, with the ability to influence internal and external stakeholders
• Highly collaborative and proactive, with a continuous improvement mindset focused on innovation and scalable success
• 2+ years managing teams, with a proven record of hiring, mentoring, motivating and scaling talent