Client Success Specialist - Long‑Term Care Pharmacy

POLARIS PHARMACY SERVICES OF NORTH CAROLINA LLC; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Tuition reimbursement

Paid holidays

Job summary

Polaris Pharmacy Services of North Carolina LLC is seeking a Client Services professional to support long-term care facilities, skilled nursing and assisted living. You will educate customers on pharmacy programs, provide training, and act as the primary liaison with facility administration.

The role emphasizes problem solving, strong organizational skills, and adherence to HIPAA regulations, with opportunities to grow within a mission-driven, patient-focused company.

Qualifications

• High School diploma or equivalent required.
• Pharmacy technician licenses/certifications required by state regulations or med tech certificate.
• Previous pharmacy experience preferred.

Responsibilities

• Identify early warning signs of potential issues and problem solve.
• Conduct customer training to support roll-out of programs and services.
• Educate customers on utilizing key pharmacy programs and technology.
• Build relationships with facility administration and staff.
• Follow all applicable government regulations including HIPAA.
• Single point of contact for customers.
• Customer-focused visits; medication cart and room audits.

Skills

Organizational skills

Attention to detail

Basic math

English proficiency

Light lifting

Education

High School diploma or equivalent

Pharmacy technician license/certification

Tools

Computer literacy

Job description

Polaris Pharmacy Services of North Carolina LLC is seeking a Client Services professional to support long-term care facilities, skilled nursing and assisted living. You will educate customers on pharmacy programs, provide training, and act as the primary liaison with facility administration.

The role emphasizes problem solving, strong organizational skills, and adherence to HIPAA regulations, with opportunities to grow within a mission-driven, patient-focused company.