Client Services Representative

POLARIS PHARMACY SERVICES OF NORTH CAROLINA LLC; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Tuition reimbursement

Paid holidays

Job summary

Polaris Pharmacy Services of North Carolina LLC is seeking a Client Services professional to support long-term care facilities, skilled nursing and assisted living. You will educate customers on pharmacy programs, provide training, and act as the primary liaison with facility administration.

The role emphasizes problem solving, strong organizational skills, and adherence to HIPAA regulations, with opportunities to grow within a mission-driven, patient-focused company.

Qualifications

• High School diploma or equivalent required.
• Pharmacy technician licenses/certifications required by state regulations or med tech certificate.
• Previous pharmacy experience preferred.

Responsibilities

• Identify early warning signs of potential issues and problem solve.
• Conduct customer training to support roll-out of programs and services.
• Educate customers on utilizing key pharmacy programs and technology.
• Build relationships with facility administration and staff.
• Follow all applicable government regulations including HIPAA.
• Single point of contact for customers.
• Customer-focused visits; medication cart and room audits.

Skills

Organizational skills

Attention to detail

Basic math

English proficiency

Light lifting

Education

High School diploma or equivalent

Pharmacy technician license/certification

Tools

Computer literacy

Job description

WHO WE AREAt Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.Job Summary:The Client Services Position is an external position for a long-term care pharmacy providing services to skilled nursing facilities and assisted living facilities.Duties/Responsibilities:Identify early warning signs of potential issues and problem solveConduct customer training to support roll-out of programs and servicesEducate customers on utilizing key pharmacy programs and technologyBuild relationships with facility administration and staffFollow all applicable government regulations including HIPAAOther duties as assigned; Job duties may vary depending on business needsSingle Point of Contact for customersCustomer Focus VisitsMedication cart auditsMedication Room AuditsMedication cycle fill checksQUALIFICATIONS/COMPETENCIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Skills/Abilities:Good organizational skills and detail orientedBasic math and analytical skillsComputer knowledge is a must.Ability to read, write, speak and understand the English language.Ability to physically perform light lifting.Must be able to work various shifts and days.EDUCATION and/or EXPERIENCE:High School diploma or equivalent requiredPharmacy technician licenses/certifications required by state regulations and state of practice or med tech certificatePrevious pharmacy experience preferredKnowledge of brand name/generic medicationsPHYSICAL DEMANDSThe physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:May sit or stand seven (7) to ten (10) hours per dayThe employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walkMay be necessary to work extended hours as neededMay lift and/or move up to 30 poundsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this roleHOLIDAY & PTO POLICYPaid holidays are provided annually, with 6 days offered each year, along with 5 sick days.Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.BENEFITS for full time EmployeesMedical, Dental, and Vision insurance401 (k) (available for Part Time & Full Time EEs)Company Paid Life insuranceShort-term and Long-term disability insuranceTuition reimbursementPersonal Time Off (PTO)Competitive pay with annual performance reviews and merit-based raisesCareer growth potentialAnnual on-site voluntary Flu VaccinesEmployee referral bonus program