Hybrid B2B Tech Support Specialist

CSC; Wilmington (DE); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work schedule

Mentorship & training

Career growth opportunities

Open Sesame access

Job summary

CSC in Wilmington, Delaware is hiring a Customer Service Specialist to support global B2B clients in a technology and internet/web services environment. You will be the primary contact for issues related to CSC’s internet products, resolving inquiries and guiding clients.

You will collaborate with internal teams to protect and manage clients' domain portfolios and digital assets, while benefiting from training, mentorship, and growth opportunities in a hybrid work setting.

Qualifications

• Experience in a customer-centric environment or role.
• Strong written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Proficient MS Office skills and ability to learn new tech.

Responsibilities

• Respond promptly to client inquiries via chat, phone, and email.
• Build and maintain client relationships by understanding needs.
• Troubleshoot and resolve domain, DNS, and billing questions.
• Escalate unresolved issues to appropriate teams with follow-up.
• Develop knowledge of CSC services and communicate industry changes.
• Collaborate with teams on client brand launches and projects.
• Strive to meet metrics reflecting top-tier client service.

Skills

Client support

Relationship mgmt

Issue resolution

Escalation handling

Product knowledge

Team collaboration

Performance metrics

Tools

MS Office

Excel

Word

Outlook

Job description

CSC in Wilmington, Delaware is hiring a Customer Service Specialist to support global B2B clients in a technology and internet/web services environment. You will be the primary contact for issues related to CSC’s internet products, resolving inquiries and guiding clients.

You will collaborate with internal teams to protect and manage clients' domain portfolios and digital assets, while benefiting from training, mentorship, and growth opportunities in a hybrid work setting.